Systems Engineer — Legal Tech & Cloud Platforms

FBT Gibbons; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health care coverage

Life Insurance

Short- and long-term disability

Paid parental leave

401(k) retirement plan with employer‑m

Job summary

FBT Gibbons LLP is seeking a Systems Engineer to support deployment, maintenance, and performance of the firm’s software applications for attorneys and business professionals.

This role can be based in Cincinnati, OH or Louisville, KY, offering on-site work with collaboration across IT teams and vendors. The position emphasizes security, reliability, and efficient application lifecycle management.

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of experience with software systems implementation, upgrades, maintenance, and support, including third-level application support in a professional services environment.
• Experience with software management, distribution and endpoint configuration using Microsoft Configuration Manager, Intune, Group Policy, and related configuration and compliance policies.
• Experience administering Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows 11 Desktop, Windows Server, SQL Server, and Azure Virtual Desktop.
• Experience with PowerShell scripting and application deployment, configuration, troubleshooting, patching, and lifecycle management.
• Proficiency with legal and business applications, including NetDocuments or similar document management system, CRM, and productivity tools in a law firm or professional services environment.
• Experience documenting and maintaining standard configurations for laptops and desktops with Windows 11, reviewing new hardware releases and recommending/managing all upgrades.
• Strong analytical, troubleshooting and problem-solving skills, with the ability to develop practical solutions to meet business needs.
• Ability to manage multiple priorities, develop project plans, meet deadlines, and adapt to changing project requirements in a fast-paced business environment.
• Self-motivated and able to work independently, take initiative, learn new technologies, and identify opportunities to improve systems, processes, and support.
• Excellent written and verbal communication skills, with the ability to work effectively as a member of the Applications Team and collaborate with IT colleagues, vendors, and internal users.
• Strong customer service orientation, with the ability to provide responsive, professional support to internal customers in a legal environment.

Responsibilities

• Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications in collaboration with Application, Network, and Security teams.
• Liaise with vendors and other IT personnel to resolve issues and elevate matters to IT leadership when required.
• Monitor and respond to tickets assigned through the ticketing system.
• Package, test, and deploy line-of-business and legal applications, including document management, time-and-billing, and productivity tools.
• Manage the application lifecycle, including patching and version upgrades.
• Provide third-level application support for escalated tickets requiring specialized expertise, security rights or vendor support.
• Assist with maintaining standard images deployed to firm computers.
• Maintain application documentation, including configuration standards, support procedures, and troubleshooting guides.
• Monitor application performance, availability, and reliability, and recommend improvements to support business needs.
• Support integrations between firm applications, Microsoft 365, document management systems, and other business platforms.
• Develop and maintain scripts or automation tools to streamline application deployment, configuration, maintenance, and reporting.
• Provide technical guidance and knowledge transfer to IT support teams regarding application functionality, known issues, and support procedures.
• Support change management processes by documenting proposed changes, testing results, implementation steps, and rollback plans.

Skills

Analytical thinking

Troubleshooting

Communication skills

Project management

Independent work

Customer service mindset

Education

Bachelor’s degree

Tools

Microsoft Configuration Manager

Intune

Group Policy

Active Directory

Entra ID

Microsoft 365

SharePoint

Exchange Online

Windows 11 Desktop

Windows Server

SQL Server

Azure Virtual Desktop

PowerShell

NetDocuments

Job description

FBT Gibbons LLP is seeking a Systems Engineer to support deployment, maintenance, and performance of the firm’s software applications for attorneys and business professionals.

This role can be based in Cincinnati, OH or Louisville, KY, offering on-site work with collaboration across IT teams and vendors. The position emphasizes security, reliability, and efficient application lifecycle management.