Systems Engineer

FBT Gibbons; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health care coverage (medical, dental,

Vision coverage

Life insurance and disability

Paid parental leave

Employee wellbeing and EAP

Paid time off

401(k) with employer match

Job summary

FBT Gibbons LLP is seeking a Systems Engineer to support deployment, maintenance, and performance of the firm’s software applications for attorneys and professionals. The role can be based in Cincinnati, OH or Louisville, KY.

The candidate will install, configure, deploy, monitor, and maintain applications, collaborate with IT teams, and provide third-level support. A bachelor’s degree and 3+ years of relevant experience are required.

Qualifications

• Bachelor’s degree required.
• 3+ years in software systems implementation, upgrades, maintenance and support in a professional services environment.
• Experience with software management, distribution and endpoint configuration using Configuration Manager/Intune and policy compliance.
• Experience administering Microsoft technologies including Active Directory, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows Server, SQL Server, and Azure Virtual Desktop.
• PowerShell scripting for deployment, configuration, troubleshooting, patching and lifecycle management.
• Proficiency with legal/business applications (e.g., NetDocuments) and productivity tools in a law firm or professional services setting.
• Experience documenting standard configurations for laptops/desktops with Windows 11; evaluating hardware upgrades.
• Strong analytical, troubleshooting and problem-solving abilities; capable of handling multiple priorities.

Responsibilities

• Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications.
• Collaborate with Application, Network, and Security teams to resolve issues.
• Monitor tickets and respond as needed.
• Package, test, and deploy line-of-business and legal applications (document management, time-and-billing, productivity tools).
• Manage application lifecycle, including patching and upgrades.
• Provide third-level application support for escalated issues.
• Maintain standard images deployed to firm computers.
• Document configuration standards, support procedures, and troubleshooting guides.
• Monitor performance, reliability, and availability; propose improvements.
• Support integrations between firm applications, Microsoft 365, DMS, and other platforms.
• Develop scripts/automation to streamline deployment, configuration, maintenance, reporting.
• Provide guidance and knowledge transfer to IT support teams.
• Support change management with documented proposals, testing, steps, and rollback plans.

Skills

Analytical skills

Troubleshooting

Communication

Project management

Customer service

Education

Bachelor's degree

Tools

Microsoft Configuration Manager

Intune

Group Policy

Active Directory

Entra ID

Microsoft 365

SharePoint

SQL Server

Azure Virtual Desktop

PowerShell

NetDocuments/Document Management

Job description

FBT Gibbons LLP is a national law firm focused on serving companies operating and investing in the middle market. With nearly 1,500 employees across 26 offices, we support clients ranging from large multinationals to mid-sized businesses and growth-oriented startups across the United States. Our teams collaborate across departments and geographies to deliver excellent service to our clients, colleagues, and the communities we serve.

At FBT Gibbons, diversity enriches our vibrant culture and empowers our teams to achieve more together. We welcome talented professionals who bring valuable skills, a collaborative mindset, and a shared commitment to helping our firm and clients thrive. Here, you’ll make meaningful contributions, collaborate with exceptional colleagues, and build a career that grows with your skills and ambitions.

We are currently seeking a Systems Engineer to support the deployment, maintenance, and performance of the firm’s software applications serving attorneys and business professionals.

This position can be based in Cincinnati, OH or Louisville, KY.

Key Responsibilities

• Install, configure, deploy, monitor, and maintain on-premises and cloud-based software applications in collaboration with Application, Network, and Security teams.
• Liaise with vendors and other IT personnel to resolve issues and elevate matters to IT leadership when required.
• Monitor and respond to tickets assigned through the ticketing system.
• Package, test, and deploy line-of-business and legal applications, including document management, time-and-billing, and productivity tools.
• Manage the application lifecycle, including patching and version upgrades.
• Provide third-level application support for escalated tickets requiring specialized expertise, security rights or vendor support.
• Assist with maintaining standard images deployed to firm computers.
• Maintain application documentation, including configuration standards, support procedures, and troubleshooting guides.
• Monitor application performance, availability, and reliability, and recommend improvements to support business needs.
• Support integrations between firm applications, Microsoft 365, document management systems, and other business platforms.
• Develop and maintain scripts or automation tools to streamline application deployment, configuration, maintenance, and reporting.
• Provide technical guidance and knowledge transfer to IT support teams regarding application functionality, known issues, and support procedures.
• Support change management processes by documenting proposed changes, testing results, implementation steps, and rollback plans.

Job Requirements

• Bachelor’s degree required.
• Minimum of 3 years of experience with software systems implementation, upgrades, maintenance, and support, including third-level application support in a professional services environment.
• Experience with software management, distribution and endpoint configuration using Microsoft Configuration Manager, Intune, Group Policy, and related configuration and compliance policies.
• Experience administering Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Exchange Online, Windows 11 Desktop, Windows Server, SQL Server, and Azure Virtual Desktop.
• Experience with PowerShell scripting and application deployment, configuration, troubleshooting, patching, and lifecycle management.
• Proficiency with legal and business applications, including NetDocuments or similar document management system, CRM, and productivity tools in a law firm or professional services environment.
• Experience documenting and maintaining standard configurations for laptops and desktops with Windows 11, reviewing new hardware releases and recommending/managing all upgrades.
• Strong analytical, troubleshooting and problem-solving skills, with the ability to develop practical solutions to meet business needs.
• Ability to manage multiple priorities, develop project plans, meet deadlines, and adapt to changing project requirements in a fast-paced business environment.
• Self-motivated and able to work independently, take initiative, learn new technologies, and identify opportunities to improve systems, processes, and support.
• Excellent written and verbal communication skills, with the ability to work effectively as a member of the Applications Team and collaborate with IT colleagues, vendors, and internal users.
• Strong customer service orientation, with the ability to provide responsive, professional support to internal customers in a legal environment.

FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

FBT Gibbons offers a competitive salary and a comprehensive benefits package, including health care coverage (medical, dental, and vision), life insurance, short- and long-term disability, paid parental leave, employee wellbeing and EAP programs, paid time off, and a 401(k) retirement plan with employer matching and profit-sharing. Benefit offerings and eligibility vary by location and are subject to applicable plan terms and legal requirements.

Applicants must be authorized to work in the United States without current or future employer sponsorship. FBT Gibbons does not provide visa sponsorship for this position.