IT Engineer II

Choosecolumbusga; Columbus (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Choosecolumbusga is seeking a technical support professional to enhance the health and modernization of its IT systems. The role involves supporting internal lines of business, troubleshooting issues, and providing recommendations based on standard procedures.

The ideal candidate should hold a bachelor's degree in a related field and have 3 to 5 years of technology support experience. Knowledge of distributed systems architecture and scripting skills is essential.

Qualifications

• Minimum 3 to 5 years of experience supporting a variety of technologies and functions.
• Ability to shift between technology stacks rapidly and efficiently.
• Strong understanding of software development life cycle.

Responsibilities

• Assist with system design reviews and software testing.
• Provide technical support to various departments and users.
• Identify troublesome trends and develop plans to resolve issues.

Skills

Understanding of distributed systems architecture

Scripting skills

Verbal communication skills

Technical support skills

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

Windows server

Linux distros (RedHat preferred)

VMWare

Azure

Job description

Job Summary

Supports activities related to ensuring the overall health and modernization of organization-wide Information Technology system. Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and solves incidents and client requests based on standard operating procedures and runbooks. Assists and serves as a point of escalation for junior team members.

Job Duties and Responsibilities

• Assist with system design reviews and software testing.
• Provides input on complex projects, often serving as a subject-matter-expert.
• Supports and deploys business partner software and packages.
• Modifies and/or debugs business partner-supplied utilities and packages.
• Monitors system capacity and performance using a broad set of tools.
• Provides technical support to various departments and users.
• Identifies troublesome trends and develops plans designed to resolve issues and prevent recurrences.
• Serves as escalation point for junior engineers
• Acts as subject-matter-expert for area of responsibility.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience.

Minimum Experience

5 to 7 years of experience supporting a variety of technologies and functions including virtualization experience. Regular office environment;

Required Knowledge, Skills & Abilities

• May sit for long periods of time;
• Talk and hear regularly;
• Up to 10 pounds weight lifting/force exertion required;
• Weight/force exertion required less than 25% of the time;
• Travel required less than 25% of the time

Preferred Knowledge, Skills, & Abilities

• Microsoft Certified Systems Engineer (MCSE) designation
• Experience with VMWare & Azure
• Understanding of applicable business unit functions, processes and cross-group dependencies and relationships
• Knowledge of standard business practices, products and services of the banking industry