Systems Engineer III

First Citizens Bank; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Systems Engineer to plan and manage projects, resolve complex issues, and provide advanced production support for our systems infrastructure. You will mentor staff and lead administration of software and hardware supporting customer sales and service applications.

Responsibilities include coordinating testing, automating processes, and maintaining security and disaster recovery functions across Windows, UNIX, and mainframe environments.

Qualifications

• Bachelor's degree plus 6 years' systems engineer experience or HS diploma with 10 years' experience.
• Strong knowledge of mainframe, Windows and UNIX system support.
• Experience with backup, recovery, security, and disaster recovery processes.
• Ability to be on call 24/7 and manage complex technical projects.

Responsibilities

• Lead technical support and testing of software, patches, and upgrades.
• Coordinate testing with application support for performance and resource use.
• Automate tasks and use scripting to improve efficiency.
• Provide guidance, mentorship, and technical leadership to staff.

Skills

Mainframe exposure

Server Virtualization

Configuration management

Directory and authentication services

Data warehouse concepts

BI/Enterprise Reporting

Scripting: PowerShell

Scripting: Python

Scripting: Perl

Scripting: Rexx

TCP/IP, DNS, NetBEUI

DB2, SQL Server, Oracle

Automation tools: Puppet

Automation tools: Chef

Automation tools: Ansible

Automation tools: Terraform

SMP/E

Iebgenr/Iebcopy

PowerShell

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Tools

Quest

Rexx

Korn shell

Batch

FTP

Telnet

Netview

Windows

Linux

AIX

Job description

Overview

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities & Qualifications

• Duties & Responsibilities:
• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
• System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
• Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.
• Position Specific Skills:
• Exposure to mainframe, desktop, Windows and UNIX system support
• Exposure to Server Virtualization
• Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
• Mastery in Directory and Authentication services
• Understanding of data warehouse architecture principles
• Knowledge of BI or Enterprise Reporting Frameworks
• Exposure to Business Continuity Processes
• Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
• Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
• Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
• Ability to be on call 24 hours a day, 7 days a week
• Qualifications:
• Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
• Preferred Education:Bachelor's Degree
• Preferred Area of Study:
• Preferred Area of Experience:Windows Server, Red Hat Linux, AIX, Mainframe
• Required Licenses or Certifications:
• Preferred Licenses or Certifications:Microsoft - IO;Red Hat - IO;VMware - IO;DevSecOps - IO;Mainframe - IO

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Duties & Responsibilities

• Duties & Responsibilities:
• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
• System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
• Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.
• Position Specific Skills:
• Exposure to mainframe, desktop, Windows and UNIX system support
• Exposure to Server Virtualization
• Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
• Mastery in Directory and Authentication services
• Understanding of data warehouse architecture principles
• Knowledge of BI or Enterprise Reporting Frameworks
• Exposure to Business Continuity Processes
• Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
• Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
• Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
• Ability to be on call 24 hours a day, 7 days a week
• Qualifications:
• Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
• Preferred Education:Bachelor's Degree
• Preferred Area of Study:
• Preferred Area of Experience:Windows Server, Red Hat Linux, AIX, Mainframe
• Required Licenses or Certifications:
• Preferred Licenses or Certifications:Microsoft - IO;Red Hat - IO;VMware - IO;DevSecOps - IO;Mainframe - IO