Systems Engineer II — Managed Services & Cloud Specialist

iT1; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Two weeks paid time off

401(k) Plan with employer match

Onsite Fitness Center

Onsite Monthly Massages

Job summary

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a Systems Engineer II to join our team. You will support internal and external managed services infrastructure, monitor systems, respond to incidents, and assist with documentation and operational workflows.

The ideal candidate has 3–5 years of infrastructure, systems, and networking experience, with familiarity in Windows Server, Azure, virtualization, and PowerShell.

Qualifications

• 3-5 years of infrastructure, systems, networking experience.
• 3-5 years managed-services support experience preferred.
• Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies.
• Experience working from alerts through escalation, resolution, and documentation.

Responsibilities

• Monitor and respond to infrastructure alerts, events, and monitoring-system notifications.
• Research, resolve, document, and communicate internal and client incidents within defined SLA targets.
• Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls).
• Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting.
• Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services.
• Support VMware vSphere and/or Hyper-V environments.
• Act as a technical escalation point for other support teams.
• Participate in major incident response, root cause analysis, and change management activities.
• Maintain diagrams, documentation, procedures, and asset information.
• Utilize PowerShell and automation tools where appropriate to improve operational efficiency.

Skills

Infrastructure management

Network troubleshooting

Windows Server

Azure administration

PowerShell scripting

Incident response

Documentation

VMware/Hyper-V

Customer service

Tools

LogicMonitor

NinjaOne

ConnectWise PSA

IT Glue

Azure Monitor

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a Systems Engineer II to join our team. You will support internal and external managed services infrastructure, monitor systems, respond to incidents, and assist with documentation and operational workflows.

The ideal candidate has 3–5 years of infrastructure, systems, and networking experience, with familiarity in Windows Server, Azure, virtualization, and PowerShell.