Systems Engineer II - Implementation & Wireless Support (Remote)

First Citizens; Raleigh (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

First Citizens Bank is seeking a Senior Network Engineer to provide Level 2 support for data and voice network infrastructure. This remote role is limited to candidates located in Arizona, North Carolina or Texas, and may involve on-call duties and disaster recovery testing.

The role installs, maintains, and documents network devices, collaborates with vendors, and drives operational excellence while ensuring SLA compliance and cost efficiency.

Qualifications

• In-depth knowledge of networking technologies and protocols and how they interrelate.
• Experience with network routing, switching, and provisioning.
• Cisco switching and routing (NxOS/IOS) and cross-functional collaboration.

Responsibilities

• Provide Level 2 technical support for data or voice network systems.
• Monitor and audit performance.
• Document and update procedures.
• Participate in on-call rotation for after-hours support.

Skills

PowerShell

Python

JavaScript

Rexx

ksh

Perl

Education

Bachelor's Degree

High School Diploma

Tools

Cisco ACI

SolarWinds

Cisco SDWAN

DB2

SQL Server

Oracle

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities & Qualifications

Duties and Responsibilities:

Principal Accountabilities:

• 60% Provide Level 2 technical support for data or voice network systems


• 20% Monitoringand auditing performance


• 10% Document and procedures updates


• 10% Operational Excellence

Responsibilities:

• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN


• Cloud Network Support/Implementation


• Provide expertise in BGP and other dynamic routing protocols


• Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards


• Monitor and respond to system generated events (alerts) to identify, analyze, resolve or elevate and update management of any issues


• Collaborate with vendors, colleagues and management to implement services and reduce costs


• Manage network asset inventory and capacity planning


• Assist with Disaster Recovery testing efforts throughout the year


• Drive operational excellence


• Monitor and assess network components and take appropriate action


• Participate in on-call rotation for after hourssupport

Position Specific Skills:

Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Understanding of Directory and Authentication services
Understanding of client server architecture
Understanding of three (3) tier network architecture
Working knowledge or desktop and server virtualization
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience

Qualifications:

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications:

• In-depth knowledge of numerous networking technologies and protocols and how they interrelate


• Technical skills regarding network routing, switching, and provisioning


• Experience with Cisco switching and routing (NxOS and IOS)


• Collaboration with cross-functional groups

Preferred Qualifications:

• 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications:

• Certifications: CCNA, CCNP Routing and Switching


• Certifications in: Wireless, Cisco ACI, Thousand Eyes


• Packet Aggregation experience (Gigamon)


• IPAM experience (Infoblox)


• Provisioning skills

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.