Systems Engineer I

City of Arlington; Tower (MN); On-site; USD 62,000 - 77,000; Full time

Job summary

City of Arlington in Tower, MN seeks an IT professional to manage enterprise account lifecycle processes, Active Directory, and file permissions. You will support infrastructure projects, automate workflows, and maintain security across the environment.

The role includes 24/7 on-call rotations, Tier 2 end-user support, and Microsoft 365 administration. A degree in IT and 3 years' AD experience are required, with various IT certifications preferred.

Qualifications

• Associate’s degree in Information Technology or related field.
• Three years of experience administering Active Directory accounts and managing file permissions.
• Experience with PowerShell scripting and automation.

Responsibilities

• Assist in planning, design, and support of account lifecycle management and file security permissions.
• Maintain health and security of Active Directory and perform access management.
• Provide Tier 2 support and assist with incident escalation.
• Participate in 24/7 on-call rotation for after-hours support.
• Perform Office 365 administration, provisioning, configuration, and maintenance.

Skills

Active Directory

PowerShell

Troubleshooting

Customer service

Education

Associate’s degree in IT or related field

Tools

Microsoft 365

Job description

SALARY$61,600.00 - $77,000.00JOB SUMMARYUnder general supervision, manages and supports enterprise account lifecycle processes, Active Directory, file security permissions, and related infrastructure to ensure secure, reliable, and efficient technology operations. Provides technical support for infrastructure projects, system configurations, troubleshooting, documentation, and service desk escalations. Maintains effective ticket management and operational documentation to promote timely issue resolution, consistent service delivery, and adherence to established standards. Contributes to the stability, security, and continuous improvement of the organization’s technology environment.ESSENTIAL JOB FUNCTIONSAssist in the planning, design, development, support, and implementation of account lifecycle management and file security permissions processes, including integrations with other systems, for technology solutions across the enterprise.Responsible for maintaining the health, security, and hygiene of the Active Directory environment, including account and access management.Automate processes and procedures, when feasible, improve efficiency, streamline operations, and establish consistent standards and structures.Monitor, audit, and maintain the Active Directory environment, including account settings, groups, and permissions, and perform remediation activities in accordance with established standards and procedures.Manage ticketing queues and assist with the escalation and resolution of tickets from organizational support groups.OTHER JOB FUNCTIONSParticipate in infrastructure projects, including planning, building, configuration, documentation, troubleshooting, and other related duties as assigned.Participate in team discussions and planning to support infrastructure operations and project initiatives.Provide Tier 2 level support to end users in various areas as an escalation point of the IT Service Desk.Participate in an established 24/7/365 on-call rotation to provide after-hours or emergency supportPerform Microsoft 365 (O365) administration, provisioning, configuration, and maintenance activities.On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.MINIMUM QUALIFICATIONSKnowledge, Skills, and Abilities RequiredKnowledge of enterprise-level infrastructure, infrastructure services, and related technologies, including server operating systems, Active Directory, enterprise email systems, and infrastructure applications.Knowledge of techniques and best practices related to the administration, management, and support of enterprise infrastructure services and solutions.Skill in troubleshooting and resolving complex system and application problems, conducting root cause analysis, and documenting findings and resolutions.Skill in using PowerShell scripting and programming logic to support system administration, automation, and process improvement.Ability to analyze complex technical issues, identify root causes, and develop and implement effective solutions.Ability to develop, improve, and implement processes and solutions to support infrastructure services and operational needs.Ability to provide technical assistance and support to users and transfer technical knowledge and expertise to others on basic and complex topics.Ability to organize and prioritize multiple tasks, manage competing demands, and meet established deadlines.Ability to exercise sound judgment and make effective decisions in resolving technical and operational issues.Ability to communicate clearly and effectively, both orally and in writing, with technical and non-technical audiences.Ability to establish and maintain effective working relationships with coworkers, customers, vendors, and others contacted in the course of work.Ability to provide exceptional customer service in a friendly, helpful, and professional manner while accurately assessing and responding to customer needs.Ability to handle difficult or stressful situations with professionalism and composure.Ability to read, interpret, and apply information contained in technical publications, manuals, documentation, and other written materials.Ability to understand and follow oral and written instructions.Ability to participate in an established on-call rotation and provide after-hours or emergency technical support, as required.Ability to work irregular hours, including evenings and weekends, as needed to support operational requirements.Ability to operate assigned equipment and perform work requiring extended periods of standing or walking.Qualifying Education and ExperienceAssociate’s degree in Information Technology, Computer Science, or a related field.Three (3) years of experience administering Active Directory accounts and managing file permissions in an enterprise environment.Or an equivalent combination of experience and education.PREFERRED QUALIFICATIONSKnowledge, Skills, and AbilitiesSystem administration certificates or training in Microsoft solutions, scripting, or infrastructure environments are desirable. i.e. PowerScale Administration, Azure certification, AWS certification, Microsoft Fundamentals or Role-based certifications, etc.ITIL Foundation CertificationPreferred Education and ExperienceExperience with enterprise solutions for account administration, email, and infrastructure management and monitoring.Experience in automating tasks, processes, and workflows.Experience in scripting with PowerShell and/or other languages.Employment Screenings RequiredCriminal Background CheckCriminal Justice Information Services (CJIS) Fingerprint Background CheckMeet and maintain qualifications for CJIS access.City of Arlington is an Equal Opportunity Employer.