Systems Engineer Consultant II

Allstate; United States; Hybrid; USD 62,000 - 104,000; Full time

Job summary

Allstate is seeking a Systems Engineer Consultant II for a hybrid role in the Chicago metro area. The position focuses on researching, designing, and maintaining network hardware and software components while performing incident analysis and root cause evaluation.

The role requires 2+ years of relevant experience and involves collaboration with other engineers to ensure performance and business requirements are met. A background check is required as part of the hiring process.

Qualifications

• 2+ years of experience in systems engineering or IT support.
• Hybrid role; in CHICAGO METRO AREA required.
• Background check will be performed.

Responsibilities

• Resolve incidents and perform root cause analysis.
• Support production service requests and routine administration.
• Assist in implementing simple to moderately complex network hardware and software components.
• Develop and maintain tools for monitoring and maintaining components.
• Collaborate with Engineers to ensure components interact correctly and meet performance needs.
• Document testing, debugging and performance analyses for hardware/software components.

Skills

Analytical Thinking

Computer Support

Customer Service

Customer Troubleshooting

Desktop Application Support

Desktop Support Management

IT Troubleshooting

Mac OS Support

Microsoft Intune

Microsoft Office

Networking Hardware

Printer Support

Problem Resolution

Problem Solving

Service Requests

Software Technologies

Teaching

Technical Problem Resolution

Training

Troubleshooting

Video Conferencing Support

Windows Imaging

Job description

Job Description

The Systems Engineer Consultant II supports efforts to research, design, plan and maintain new or existing network hardware and software technology components. The consultant utilizes systems, scripting, and developer skills to execute tasks related to analysis, integration, and simple to moderately complex incidents and problems affecting production systems and multiple applications. This role also helps define and update items in the configuration management plan.

THIS IS A HYBRID ROLE. CANDIDATES MUST BE IN THE CHICAGO METRO AREA TO BE CONSIDERED.

Key Responsibilities

• Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
• Support efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.
• Support the support for production service requests, performing routine administration, and supporting simple to moderately complex network hardware and software infrastructure (i.e., Request Center, Change Order execution).
• Support implementation of simple to moderately complex network hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.
• Support the effort to develop and maintain tools for the use of maintaining, modifying, and monitoring hardware and software technology components.
• Support identifying and recommending major and significant changes for simple to moderately complex network hardware and software technology components for purposes of incident avoidance.
• Support execution of testing, debugging, performance analysis, and documenting simple to moderately complex hardware and software technology components.
• Collaborate to build consensus with other Engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.
• Support the completion of the following activities (concerning simple to moderately complex new network hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering.

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

THIS IS A HYBRID ROLE. CANDIDATES MUST BE IN THE CHICAGO METRO AREA TO BE CONSIDERED.

Skills

Analytical Thinking, Computer Support, Customer Service, Customer Troubleshooting, Desktop Application Support, Desktop Support Management, IT Troubleshooting, Mac OS Support, Microsoft Intune, Microsoft Office, Networking Hardware, Printer Support, Problem Resolution, Problem Solving, Service Requests, Software Technologies, Teaching, Technical Problem Resolution, Training, Troubleshooting, Video Conferencing Support, Windows Imaging

Compensation

Compensation offered for this role is 62,100.00 - 103,950.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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