End User Computing Analyst II (Information Systems Analyst II, Option C)

Illinois Comptroller; Springfield, Northern (IL, KY); Hybrid; USD 90,000 - 132,000; Full time

Job summary

Illinois Department of Innovation & Technology (DoIT) seeks an End User Computing Analyst II to plan, test, configure, implement, and maintain desktop installations across agencies. You will manage software distribution and maintain Windows and Mac OS environments, Office client software, and related applications, providing advanced end-user support.

The position offers a comprehensive benefits package, a hybrid/in-office schedule, and opportunities to work on enterprise deployments with SCCM,

Qualifications

• Requires four years of college with coursework in computer science or related field.
• Requires three years of professional experience in Client Services or related IT field.

Responsibilities

• Plan, test, configure, implement, and maintain desktop installations across assigned agencies.
• Provide end-user support for Windows and Mac OS, Office suite, and related applications.
• Perform software distribution and maintenance using enterprise tools (SCCM, MSI scripting).
• Coordinate large-scale hardware/software deployments and cross-location support.
• Stay current with IT developments and adapt to agency security standards.

Skills

Windows OS

Mac OS

SCCM

Education

Four-year college degree in CS or related field

Tools

SCCM

Azure

Intune

MSI scripting

Job description

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End User Computing Analyst II (Information Systems Analyst II, Option C)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58463
Opening Date: 08/28/2026
Closing Date: 09/14/2026
Agency: Department of Innovation and Technology
Class Title:INFORMATION SYSTEMS ANALYST II - 21166
Skill Option:Client Services - Information Technology
Bilingual Option:None
Salary: Anticipated Starting Salary: $8,060 monthly; Full Range: $8,060 - $11,851 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: N/A
Work Hours: Monday-Friday 8:30am-5:00pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability:1 to 5 Days per week in office, depending on operational needs
Headquarter Location:Springfield - 5300 S 6th St
Work County:Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an End User Computing Analyst II, performing complex professional and advisory functions in End User Computing (EUC) for assigned agencies. In this role you will plan, test, configure, implement, and maintain desktop installations including software distribution and will perform configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various software and supported applications. In addition, you will provide end user support for all desktop related issues by resolving user questions/problems including Microsoft Word, Excel, Visio, Outlook, McAfee Anti-virus software, and any other supported products and adapt complex processing to different system/program requirement. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under administrative direction, serves as a End User Computing Analyst II for the Department of Innovation & Technology (DoIT), performing complex professional and advisory client services functions for supported agencies, including planning, testing, configuring, implementing, and maintaining desktop installations and software distribution.
• Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various software and supported applications.
• Provides end user support for desktop related issues by resolving user questions/problems to include Microsoft Word, Excel, Visio, Outlook, McAfee Anti-virus software, and any other supported products and adapts complex processing to different system/program requirements.
• Serves as a project coordinator for full-range major/complex projects, very large end user hardware/software/application deployments, and installations across multiple agencies and locations.
• Analyzes and evaluates new technology to anticipate the probable impact on future plans and current information systems, including recommending purchases or future direction strategies to agency management regarding network operating systems, PC operating systems, security systems, and integration with network telecommunication infrastructure.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires three (3) years of professional experience in Client Services or directly related information technology field.

Specialized Skills

• Requires three (3) years of professional experience configuring, testing, and maintaining Windows and Mac operating systems environments across desktops and laptops including ensuring compliance with agency security standards and resolving complex user issues related to desktop configuration.
• Requires three (3) years of professional experience developing, deploying, and maintaining software packages using Systems Center Configuration Manager (SCCM), Lite-Touch, Azure, Intune, and MSI scripting to automate application delivery across enterprise environments.
• Requires three (3) years of professional experience scheduling, coordinating, and supporting end user hardware, software, and application systems, including providing advanced technical support and resolution of escalated issues from customer service staff.
• Requires three (3) years of professional experience installing, configuring, and troubleshooting desktop and laptop hardware using diagnostic tools and procedures to identify and resolve hardware and software issues, including hands-on deployment and setup of equipment on various on-site locations.

Preferred Qualifications (In Order of Significance)

• Three (3) years of professional experience configuring, testing, and maintaining Windows and Mac operating systems environments across desktops and laptops including ensuring compliance with agency security standards and resolving complex user issues related to desktop configuration.
• Three (3) years of professional experience developing, deploying, and maintaining software packages using Systems Center Configuration Manager (SCCM), Lite-Touch, Azure, Intune, and MSI scripting to automate application delivery across enterprise environments.
• Three (3) years of professional experience scheduling, coordinating, and supporting end user hardware, software, and application systems, including providing advanced technical support and resolution of escalated issues from customer service staff.
• Three (3) years of professional experience installing, configuring, and troubleshooting desktop and laptop hardware using diagnostic tools and procedures to identify and resolve hardware and software issues, including hands-on deployment and setup of equipment on various on-site locations.
• Three (3) years of professional experience creating and managing automated deployment scripts and imaging processes for large-scale desktop and laptop rollouts, ensuring efficient and consistent installations across multiple locations.
• Three (3) years of professional experience constructing, maintaining, and supporting networks and peripheral devices within a business infrastructure environment, with working knowledge of Active Directory, DNS, DHCP, FTP, and endpoint security tools (e.g., antivirus and patch management systems).
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Ability to lead and coordinate cross-functional teams, projects, and complex, multi-agency hardware or software deployments, assigning tasks, tracking deliverables, aligning individual contributions toward shared goals to consistently deliver high-impact results and maintaining on-time project completion.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves