Systems Engineer

Cyber Advisors; Schaumburg (IL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO

Health and Dental Insurance

401k with employer matching

Career advancement

Disability and Life Insurance

Job summary

Cyber Advisors in Schaumburg, IL is seeking an experienced Systems Engineer to join our hybrid, full-time team serving a diverse client base. You will support clients remotely and on-site, diagnose hardware, network, and software issues, and perform major platform migrations including Exchange and Active Directory.

You should have strong TCP/IP, Windows Server/AD/Exchange knowledge, and a proven ability to explain technical concepts to non-technical stakeholders.

Qualifications

• Dedication to customer satisfaction and getting it right the first time.
• Ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across diverse environments.
• Proactive about process improvement and adopting new methods.

Responsibilities

• Provide remote and on-site support to clients.
• Diagnose and resolve hardware, network, and software issues.
• Develop knowledge of customers' business environments.
• Perform major platform migrations (Exchange, Active Directory, and more).

Skills

TCP/IP Networking

Windows OS & MS Office

AD/Exchange admin

Technical support

Education

Bachelor's in CS or equivalent

A+/Network+ or similar certs

5+ years IT experience

Tools

Exchange

Active Directory

Windows Server

Firewalls

Job description

Cyber Advisors (CA) based in Schaumburg, is looking for an experienced Systems Engineer. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at https://cyberadvisors.com/

This is a full-time position- Hybrid based in the Chicago area. Working hours are Monday-Friday with occasional evenings and weekends.'

ROLES + RESPONSIBILIES:

This Role Will

• Provide primarily remote and on-site support to our clients.
• Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
• Develop and maintain knowledge of customer's specific business environment.
• Perform major technology platform migrations (Exchange, Active Directory, and others)

Technical Skills

• Strong knowledge of TCP/IP and networking fundamentals
• Broad knowledge of Windows Server, Active Directory, and Exchange
• Broad knowledge of Windows Desktop OS & MS Office Suites
• Experience with network security, anti-virus, and firewalls.

Qualifications

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals and objectives, strategies, and needs.
• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.

EDUACATION + CERTIFICATIONS

The Successful Candidate Will Hold

• Bachelor Degree in Computer Science or commensurate work experience
• A+, Network+, or similar IT certification
• 5+ years IT experience

COMPENSATION + BENEFITS:

• Competitive salary depending on skills and experience.
• PTO.
• Employer-paid Health and Dental Insurance for CA employees.
• Great opportunities for career advancement
• 401k with employer matching
• Paid time off to train for continuing education
• Disability and Life Insurance

About Cyber Advisors

Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat