Systems Engineer Consultant II

Allstate Insurance Company; Chicago, Northern (IL, KY); Hybrid; USD 62,000 - 104,000; Full time

Job summary

Allstate Insurance Company is seeking a Systems Engineer Consultant II for a hybrid Chicago-area role. You will research, design, and maintain network hardware and software components, using scripting and development skills to address incidents and ensure production stability.

The role emphasizes collaboration with other engineers, incident resolution, and involvement in configuration management plans. At least 2 years of related experience is preferred, with a focus on resiliency and

Qualifications

• 2+ years of experience in systems engineering or a closely related role.
• Experience handling incidents and root cause analysis in a production environment.
• Familiarity with network hardware and software components and basic service requests.

Responsibilities

• Resolve incidents and perform root cause analysis for resiliency.
• Support integration with hardware and software components across systems.
• Assist production service requests and change executions.
• Analyze current environments to implement simple to moderately complex components.
• Develop and maintain tooling for hardware/software monitoring and maintenance.
• Collaborate with engineers to ensure compliant data conversions and performance.

Skills

Analytical Thinking

IT Troubleshooting

Networking Hardware

Desktop Support

Problem Solving

Microsoft Intune

Windows Imaging

Tools

Intune Tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Systems Engineer Consultant II supports efforts to research, design, plan and maintain new or existing network hardware and software technology components. The consultant utilizes systems, scripting, and developer skills to execute tasks related to analysis, integration, and simple to moderately complex incidents and problems affecting production systems and multiple applications. This role also helps define and update items in the configuration management plan.

***THIS IS A HYBRID ROLE. CANDIDATES MUST BE IN THE CHICAGO METRO AREA TO BE CONSIDERED.***

Key Responsibilities:

• Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
• Support efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.
• Support the support for production service requests, performing routine administration, and supporting simple to moderately complex network hardware and software infrastructure (i.e., Request Center, Change Order execution).
• Support implementation of simple to moderately complex network hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.
• Support the effort to develop and maintain tools for the use of maintaining, modifying, and monitoring hardware and software technology components.
• Support identifying and recommending major and significant changes for simple to moderately complex network hardware and software technology components for purposes of incident avoidance.
• Support execution of testing, debugging, performance analysis, and documenting simple to moderately complex hardware and software technology components.
• Collaborate to build consensus with other Engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.
• Support the completion of the following activities (concerning simple to moderately complex new network hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering.

Experience:

• 2 or more years of experience (Preferred)

Supervisory Responsibilities:

• This job does not have supervisory duties.

***THIS IS A HYBRID ROLE. CANDIDATES MUST BE IN THE CHICAGO METRO AREA TO BE CONSIDERED.***

Skills

Analytical Thinking, Computer Support, Customer Service, Customer Troubleshooting, Desktop Application Support, Desktop Support Management, IT Troubleshooting, Mac OS Support, Microsoft Intune, Microsoft Office, Networking Hardware, Printer Support, Problem Resolution, Problem Solving, Service Requests, Software Technologies, Teaching, Technical Problem Resolution, Training, Troubleshooting, Video Conferencing Support, Windows Imaging

Compensation

Compensation offered for this role is 62,100.00 - 103,950.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.