Systems Engineer 1

JFC Staffing Companies; Lancaster (Lancaster County); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health, dental, vision coverage

2 weeks PTO

401(k) with match

9 paid holidays

Company laptop

Monthly mobile allowance

Education funding

Hybrid work arrangement

Job summary

JFC Global is seeking a Support Engineer I to deliver enterprise network and server support for diverse clients. The role is hybrid in the United States, with compensation up to $75k plus bonus, depending on experience.

You will work on Cisco Meraki, VMware, and Microsoft environments and may travel to client sites. The position emphasizes troubleshooting, client communication, and teamwork, offering professional development, benefits, and growth opportunities within a collaborative IT services

Qualifications

• 3–7 years of experience supporting client networks and server environments.
• Experience configuring and troubleshooting Cisco, Meraki, Fortinet, Dell and HPE hardware.
• Strong understanding of cloud services, particularly Microsoft 365 and Azure.
• Hands-on with firewalls, VPNs, VLANs, DNS, TCP/IP and routing protocols.
• Excellent problem-solving and communication skills.
• Willingness to travel locally and occasionally long distances.

Responsibilities

• Develop expertise on client-specific systems and procedures.
• Serve as Tier 1/2 support for technical issues.
• Troubleshoot end-user issues and network/server problems.
• Monitor network health and optimize system performance.
• Escalate unresolved issues to higher support tiers.
• Participate in on-call rotation for 24/7 support.
• Document all service activities with SLAs.

Skills

Networking & server support

Troubleshooting

Communication

Travel willingness

Tools

Cisco Meraki

Fortinet

Dell

HPE

VMware

Microsoft 365

Azure

VPNs

Firewalls

DNS

Job description

Join an innovative IT support team as a Support Engineer I, where your expertise will play a pivotal role in delivering top-tier network and server solutions for diverse clients. This position offers a competitive salary up to $75k plus bonus based on experience comprehensive benefits, professional development opportunities, and the chance to work on exciting projects that enhance your skills. If you thrive in a collaborative environment, enjoy solving complex technical challenges, and are ready to grow your career in a dynamic setting, this role may be the perfect fit.ThisJFC Global exclusive roleis offered on a permanent, hybrid basis up to 75k plus bonus based on experience.

As a SupportEngineer supporting clients, you will be the go-to resource for Level 1/2 issues, maintaining and optimizing enterprise-grade infrastructures. Working primarily with Cisco/Meraki, VMware, Microsoft environments, and security appliances, you will troubleshoot, configure, and support diverse network and server architectures. This role also involves responding to first-tier tickets, gaining valuable experience in a variety of technical scenarios, and collaborating with internal teams and client contacts to ensure exceptional service delivery. The position may require periodic travel to client sites.

Key Requirements:

• 3-7 years of experience supporting client networks and server environments (preferably in external consulting)
• Proven skills in configuring and troubleshooting Cisco, Meraki, Fortinet, Dell, and HPE hardware
• Strong understanding of cloud services, particularly Microsoft 365, Azure, and related security features
• Hands-on experience with firewalls, VPNs, VLANs, DNS, TCP/IP, and routing protocols
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize tasks effectively and work independently or within a team
• Willingness to travel locally and occasionally long distances as needed

Main Responsibilities:

• Develop expertise on client-specific systems, tools, and procedures
• Serve as Tier 1/2 support fortechnical issues within the support team
• Troubleshoot end user issues, network and server problems, identify root causes, and execute corrective measures
• Monitor network health, perform preventative maintenance, and optimize system performance
• Escalate unresolved issues promptly to higher support tiers or vendors
• Participate in an on-call rotation to ensure 24/7 support availability
• Document all service activities accurately in the ticketing system, adhering to SLAs

Perks & Benefits:

• Salary within a competitive range, complemented by comprehensive health, dental, and vision coverage starting promptly after hire
• 2 weeks PTO, increasing with tenure, special time off for tenured employees
• 401(k) plan with company matching on the first 6% contributions
• Nine paid holidays, including New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and more
• Company-provided laptop and a $50/month allowance for business mobile use
• Funding for approved continuing education and cross-training opportunities
• Dynamic, supportive work environment with room for professional growth
• Flexibility around hybrid work arrangements and occasional travel

Direct W2 only

EOE