Systems Engineer

Rose International; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Rose International seeks a detail-oriented professional to coordinate and manage software backlog for multiple product groups, including NovumIQ, ensuring alignment with program goals.

The role requires strong English communication, organizational skills, and the ability to work independently in a regulated environment. You will collaborate with Systems, Marketing, Sales, Service, and Quality Assurance to define requirements and drive timely resolutions.

Qualifications

• Experience in a regulated industry highly preferred (medical, pharmaceutical, automotive).
• Strong organizational skills.
• Fluent in English (oral and written) with excellent communication skills.
• Works independently, self-motivated with minimal supervision.
• Ability to initiate and develop creative solutions.
• Demonstrates urgency and drive to complete tasks/projects.
• Proficient in Office applications.

Responsibilities

• Coordinate and manage software backlog for one or more groups of related products (e.g. NovumIQ) to achieve defined program goals.
• Develop new products and provide maintenance and engineering support for existing products.
• Interface with Systems, Marketing, Sales, Service, Operations, Medical Affairs, Quality Assurance and Regulatory Affairs to understand requirements and communicate information.
• Lead investigations into observed product defects with subject matter experts.
• Determine cause, impact, and severity of each issue, including affected users and versions.
• Define steps to reproduce issues and identify mitigations.
• Document risk and route any gaps in risk management to the risk owner.
• Coordinate triage of new issue records with clear rationale; ensure unique anomalies proceed to investigation.
• Maintain JIRA issue records as auditable quality records.
• Hold cross-functional peers to deadlines and budgets.
• Escalate safety-critical issues for field-action review or nonconformance management.
• Perform other duties as requested.
• Only those legally authorized to work in the designated country will be considered.
• Note that start dates and durations are estimates and may change based on client needs.

Skills

Fluent in English (oral and written)

Strong organizational skills

Independent / self-motivated

Creative problem solving

Time management & prioritization

Team player with customer service

Proficiency in Office applications

Education

Bachelor's Degree in Engineering or related field and/or equivalent experience

Job description

• Bachelor's Degree in Engineering or related field and/or equivalent experience

Required Education/Experience

• Bachelor's Degree in Engineering or related field and/or equivalent experience

Required Qualifications

• Experience in a regulated industry highly preferred. (medical, pharmaceutical, automotive)
• Must have strong organizational skills.
• Must be fluent in English (both oral and written) with excellent oral and written communication skills.
• Works independently, is self-motivated and able to complete tasks with minimal supervision.
• Must have the ability to initiate and develop creative solutions.
• Acts with a sense of urgency, illustrates ambition and drives for completion of tasks/projects.
• Strong proficiency in Office applications skills.
• Must be a team player, possess outstanding customer service skills and be self-motivated.
• Possess good listening skills, and easily learn new skills and concepts.
• Ability to manage time and prioritize work.
• Must be flexible and adaptable.
• Possess the ability to manage time and prioritize critical priorities.
• Must demonstrate the ability to increase knowledge.

Required Technical Skills

• Clear written and verbal communication.
• Multi-disciplinary project experience across areas such as quality, risk, software, requirements and testing.
• Strong critical thinking.

Physical Demands And Work Environment

• Physical Demands: While performing the duties of this job the employee will be sitting for extended periods, will need to use a computer/mouse/keyboard/monitor and will communicate and listen both in-person and over the phone.

Responsibilities

• Responsible for coordination and management of software backlog for one or more groups of related products (i.e. NovumIQ) to achieve defined program goals.
• This includes work related to the development of new products, and maintenance and engineering support of existing products
• Interfaces with other departments including Systems, Marketing, Sales, Service, Operations, Medical Affairs, Quality Assurance and Regulatory Affairs to understand product requirements, communicate important information, and address issues relative to each product.
• Drive and own investigations into observed product defects, coordinating with subject matter experts.
• Determine the cause, impact, and severity of each issue, including affected users, interfacing systems, frequency, and affected versions.
• Define the steps required to reproduce each issue, and identify the mitigations already in place.
• Document the risk of leaving the issue unresolved, and route any gap in the risk management file to the risk owner.
• Coordinate triage of new issue records so duplicates are closed with a written rationale and unique anomalies proceed to investigation.
• Facilitate clear, concise, and accurate documentation of the investigation, analysis, and disposition of each issue.
• Maintain issue records in JIRA as auditable quality records limited to facts and data, with each field complete or marked not applicable.
• Hold cross functional peers accountable to deadlines and timelines to ensure projects are completed within the agreed upon timeline and budget.
• Escalate distributed-product issues that violate a safety-critical requirement, risk control, or label claim for field-action review or nonconformance management.
• Performs other duties as requested.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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