Systems Engineer III

Planet Pharma; Raleigh (NC); On-site; USD 99,000 - 113,000; Full time

Job summary

Planet Pharma in Raleigh, NC is seeking a Software Backlog Manager to coordinate and manage backlog items across related products such as NovumIQ. You will interface with systems, Marketing, Sales, Service, Operations, Medical Affairs, QA and Regulatory to translate requirements and drive issue resolution.

The role emphasizes defect investigations, reproducibility steps, and risk management, with strong emphasis on timely delivery and auditable records in JIRA.

Qualifications

• Bachelor’s degree in engineering or related field and 5+ years of experience.
• Fluent in English with excellent written and oral communication.
• Strong organizational and time-management skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Drive and own investigations into observed product defects, coordinating with subject matter experts.
• Determine cause, impact, and severity of issues, including affected users and interfacing systems.
• Define steps to reproduce issues and identify mitigations.
• Document risk of unresolved issues and route gaps to risk owner.
• Coordinate triage of new issue records ensuring unique anomalies proceed to investigation.
• Facilitate clear documentation of investigation, analysis, and disposition.
• Maintain issue records in JIRA as auditable quality records.
• Hold cross-functional peers to deadlines to ensure timelines and budget.
• Escalate issues violating safety-critical requirements for field-action review.
• Performs other duties as requested.

Skills

Engineering degree

5+ years experience

Fluent English

Organizational skills

Self-motivated

Excellent communication

Time management

Team player

Education

Bachelor's degree in Engineering or related field

Job description

Pay range: 72-82/hr

*depending on exp

Position Summary:

Responsible for coordination and management of software backlog for one or more groups of related products (i.e. NovumIQ) to achieve defined program goals. This includes work related to the development of new products, and maintenance and engineering support of existing products. Interfaces with other departments including Systems, Marketing, Sales, Service, Operations, Medical Affairs, Quality Assurance and Regulatory Affairs to understand product requirements, communicate important information, and address issues relative to each product.

Position Responsibilities:

• Drive and own investigations into observed product defects, coordinating with subject matter experts.
• Determine the cause, impact, and severity of each issue, including affected users, interfacing systems, frequency, and affected versions.
• Define the steps required to reproduce each issue, and identify the mitigations already in place.
• Document the risk of leaving the issue unresolved, and route any gap in the risk management file to the risk owner.
• Coordinate triage of new issue records so duplicates are closed with a written rationale and unique anomalies proceed to investigation.
• Facilitate clear, concise, and accurate documentation of the investigation, analysis, and disposition of each issue.
• Maintain issue records in JIRA as auditable quality records limited to facts and data, with each field complete or marked not applicable.
• Hold cross functional peers accountable to deadlines and timelines to ensure projects are completed within the agreed upon timeline and budget.
• Escalate distributed-product issues that violate a safety-critical requirement, risk control, or label claim for field-action review or nonconformance management.
• Performs other duties as requested.

Essential competencies:

• Bachelor’s Degree in Engineering or related field and/or equivalent experience and 5+ years of experience.
• Experience in a regulated industry highly preferred. (medical, pharmaceutical, automotive)
• Must have strong organizational skills.
• Must be fluent in English (both oral and written) with excellent oral and written communication skills.
• Works independently, is self-motivated and able to complete tasks with minimal supervision.
• Must have the ability to initiate and develop creative solutions.
• Acts with a sense of urgency, illustrates ambition and drives for completion of tasks/projects.
• Strong proficiency in Office applications skills.
• Must be a team player, possess outstanding customer service skills and be self-motivated.
• Possess good listening skills, and easily learn new skills and concepts.
• Ability to manage time and prioritize work.
• Must be flexible and adaptable.
• Possess the ability to manage time and prioritize critical priorities.
• Must demonstrate the ability to increase knowledge.

Physical demands and work environment:

Physical Demands: While performing the duties of this job the employee will be sitting for extended periods, will need to use a computer/mouse/keyboard/monitor and will communicate and listen both in-person and over the phone.
Work environment: The work setting is an office environment which has minimal noise level.