Systems Engineer

Northwestern Mutual; Franklin (WI); On-site; USD 65,000 - 98,000; Full time

Job summary

Northwestern Mutual is seeking a Systems Engineer I to join our Service Catalog team within the ServiceNow platform organization. You will build, configure, and support catalog items, forms, and related automation to power internal business processes.

This role emphasizes problem solving, learning, and growth into more complex engineering responsibilities over time. You will work with engineers, analysts, and stakeholders to implement ServiceNow-based solutions, improve user experience, and

Qualifications

• Bachelor’s degree in CS/IT/IS/SE or equivalent experience.
• Foundational software development concepts and problem solving.
• Familiarity with JavaScript, Python, Java, C#, or similar.
• Interest in workflow automation and enterprise platforms.

Responsibilities

• Develop, configure, and maintain ServiceNow Request Catalog items, workflows, forms, and automation.
• Troubleshoot issues and support ongoing operation of ServiceNow catalog solutions.
• Gather requirements with engineers, analysts, and stakeholders to implement solutions.
• Design, test, and deploy catalog enhancements to improve UX and efficiency.
• Monitor tickets and issues; investigate root causes and resolve.
• Participate in workflow automation initiatives with low-code and scripting.
• Assist with integrations and APIs as skills develop.
• Perform unit testing, documentation, and user acceptance testing.
• Follow development standards and change management processes.
• Participate in code reviews and team knowledge-sharing.

Skills

Automation Strategy & Implementation

Cloud Infrastructure

Infrastructure Development

Learning Agility & Critical Thinking

Monitor System Health

Programming Languages

Technical Problem Solving

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or equivalent experience

Job description

About the Role:

Northwestern Mutual is seeking a Systems Engineer I to join our Service Catalog team within the ServiceNow platform organization. This role is an excellent opportunity for an early-career technologist looking to build a foundation in platform engineering, workflow automation, enterprise systems, and ServiceNow development.

Working alongside experienced engineers, you’ll help build, enhance, and support ServiceNow Request Catalog solutions that power business processes across the organization. You’ll gain hands‑on experience creating and modifying catalog items, supporting workflow automation, troubleshooting technical issues, and helping deliver solutions that improve the user experience for internal partners.

This role is designed for someone who enjoys problem solving, learning new technologies, and continuously expanding their technical skill set. While prior ServiceNow experience is not required, success in the role comes from a strong technical foundation, curiosity, learning agility, and a desire to grow into increasingly complex engineering responsibilities over time.

What You Will Do:

• Develop, configure, and maintain ServiceNow Request Catalog items, workflows, forms, and related automation solutions.
• Support the ongoing operation of ServiceNow catalog solutions by troubleshooting issues, resolving defects, and assisting users.
• Partner with engineers, analysts, and business stakeholders to gather requirements and implement ServiceNow-based solutions.
• Assist with the design, testing, and deployment of catalog enhancements that improve user experience and operational efficiency.
• Monitor support tickets and operational issues, investigate root causes, and contribute to timely resolution efforts.
• Participate in workflow automation initiatives and help improve catalog functionality through low‑code and scripted solutions.
• Support integrations, APIs, and more advanced catalog functionality as skills develop.
• Perform unit testing, documentation, and user acceptance testing activities.
• Follow development standards, platform best practices, and change management processes.
• Participate in code reviews, team meetings, and knowledge‑sharing activities while continuously building technical expertise.

What You Will Bring to the Role:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or equivalent experience.
• Foundational understanding of software development concepts and technical problem solving.
• Familiarity with one or more programming or scripting languages such as JavaScript, Python, Java, C#, or similar.
• Interest in workflow automation, enterprise platforms, and low‑code/no‑code development.
• Ability to troubleshoot technical issues and investigate root causes.
• Strong analytical thinking and attention to detail.
• Ability to learn new technologies quickly and apply new knowledge effectively.
• Strong communication skills and ability to work collaboratively with both technical and non‑technical stakeholders.
• Exposure to Agile development practices, cloud technologies, or enterprise applications is beneficial.

Nice to Have:

• Exposure to ServiceNow.
• Familiarity with IT Service Management (ITSM) or ITIL concepts.
• Experience with APIs or systems integrations.
• Exposure to workflow automation platforms.
• Basic cloud technology knowledge.
• ServiceNow Certified System Administrator (CSA) certification, completed or in progress.

Skills You Have:

• Automation Strategy & Implementation: Supports the development and enhancement of automated workflows and business processes that improve efficiency and user experience.
• Cloud Infrastructure: Demonstrates foundational understanding of cloud technologies and how enterprise platforms leverage cloud‑based services.
• Infrastructure Development: Assists with building, configuring, supporting, and maintaining platform capabilities and technical solutions.
• Learning Agility & Critical Thinking: Quickly learns new technologies, evaluates information, and applies sound judgment when solving problems.
• Monitor System Health: Helps identify operational issues, investigates system behavior, and contributes to platform stability and reliability.
• Programming Languages: Demonstrates foundational proficiency in one or more programming or scripting languages and applies those skills to technical solutions.
• Technical Problem Solving: Troubleshoots technical issues, investigates root causes, and develops practical solutions to resolve problems.

Compensation Range:

Pay Range - Start:

$65,440.00

Pay Range - End:

$98,160.00

Geographic Specific Pay Structure:

Structure 110:

$72,000.00 USD - $108,000.00 USD

Structure 115:

$75,280.00 USD - $112,920.00 USD

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.