Senior Management Information System Analyst

Belcan; Ferndale (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Belcan seeks a combined Business System Analyst, IT System Administrator, and technical specialist to manage equipment essential to reliable manufacturing operations. Responsibilities include configuring and maintaining servers/workstations, managing networks, and Windows Domain administration.

Training will be provided for advanced industrial control systems. The role requires collaboration with operations, process control teams, and corporate security networks, and emphasizes critical

Qualifications

• 3+ years of experience in an IT discipline with related responsibilities.
• Strong analytical and problem-solving skills.
• Proven verbal and written communication skills for direct customer interaction.
• Willingness to provide day-to-day and after-hours support (24x7).
• Ability to lift/move computers, servers and network devices and wear PPE when required.

Responsibilities

• Collaborate with ICS support to provide operational support for assets/systems.
• Plan and manage hardware refresh cycles.
• Provide network design and configuration support for capital deployments.
• Manage production ICS environments with minimal operational disruption.
• Coordinate cybersecurity activities in the ICS domain.
• Resolve service delivery issues for control systems infrastructure.
• Improve IT service delivery by enhancing reliability, efficiency, and cost-effectiveness.
• Maintain documentation of supported systems and sponsor cost-effective improvements.
• Assist with budget development and resource coordination for projects.
• Drive Operational Excellence with safety and value creation in mind.
• Identify opportunities for system enhancements and process improvements.

Skills

Analytical thinking

Problem solving

Verbal & written comms

Customer interaction

Team collaboration

24x7 support readiness

Tools

Cisco Catalyst switches

VMware

Nutanix

Enterprise backup

Firewall concepts

System management apps

Honeywell wireless network

Scripting basics

Job description

This role blends elements of a Business System Analyst (BSA), IT System Administrator, and technical specialist to manage and support equipment critical to reliable operation of the manufacturing process. Core responsibilities include configuring and maintaining virtual, physical servers and workstations, Managing and monitoring network routers and switches. Administrating and managing Windows Domains. Advanced knowledge of industrial control systems and their management will be required, so training will be provided where necessary. The role will work closely with key site teams, including operations and process control groups, and will participate in corporate knowledge sharing and support teams (such as the Refining Process Control Network and the Refining Cybersecurity Network), so teamwork and collaboration with others are important for success. Critical analysis, self-motivation, and the ability to deliver on IT solutions are key to this role.

Responsibilities

• Collaborating closely with the business’s industrial control system support group to provide operational support of installed assets/systems.
• Planning and managing hardware refresh.
• Providing network design and configuration support for capital project deployments.
• Planning and managing potentially disruptive activities in the production I C S environment in a manner that accomplishes goals while minimizing operational impact.
• Planning and managing corporate required cybersecurity-related activities in the I C S environment.
• Resolving service delivery issues for support of control systems infrastructure.
• Optimizing IT service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following required engineering standards and safety practices.
• Maintaining documentation of supported systems.
• Seeking, recommending, and delivering cost-effective value-add opportunities.
• Assisting with the business’s budget development.
• Coordinating resources and suppliers to complete projects and work requests.
• Drive Operational Excellence with a strong focus on Safety and Value Creation.
• Identify improvement opportunities and system enhancements.

Required Qualifications

• Legally authorized to work in the job posting country
• 3 or more years of experience in an applicable Information Technology discipline
• Demonstrated strong analytical and problem-solving skills
• Proven verbal and written communication skills for direct customer interaction
• Proven ability to work well with business, and local and remote IT resources
• Ability and willingness to provide day-to-day and after-hours support (24x7) as needed
• Ability to lift and move computers, servers, and other small network devices
• Wearing PPE appropriately in areas where required
• Willing and able to obtain a Transportation Worker Identification Card (TWIC)

Preferred Qualifications

• Experience managing Cisco Catalyst switches
• Experience configuring and virtualization tech VMware or Nutanix Cluster
• Experience managing an Enterprise Backup Solution
• Possess a good understanding of Firewall principles and system security
• Experience with system management applications
• Managing and maintaining a Honeywell wireless network in an enterprise environment
• Manage, update, and maintain antivirus patching software and distribution
• Basic understanding of scripting and Reports to generate Data for Routine Tasks
• Ability to influence individuals and groups
• Ability to create an environment of inclusiveness and foster communication
• Ability to engender trust and confidence
• Ability to demonstrate a high level of initiative and results-driven effort
• Proven discipline in following operational standards and processes
• Prior experience working in and supporting environments/Distributed Control Systems