Systems Administrator

Helion Technologies; Northern (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

On-call rotation (Saturday)

Job summary

Helion Technologies is seeking a Systems Administrator to support complex desktop and server issues with deep expertise in Active Directory, DNS, DHCP, and Group Policy to keep the service desk running smoothly.

You will assist outsourced field personnel at client sites, monitor alerts in PRTG, manage Exchange/365 mail flow, VPN, printers, and virtualization, and participate in Saturday on-call rotations while coordinating with project and account teams.

Qualifications

• Experience administering Active Directory including topology, replication, and auditing.
• Experience configuring and troubleshooting DNS (internal/external zones) and forwarders.
• Hands-on experience with DHCP scopes, exclusions, and IP helper.
• Experience implementing and troubleshooting GPOs, Folder Redirection, OneDrive.
• Experience with printers on servers and cloud print management.
• Experience with Exchange mailboxes, mail flow, connectors, and SSL certs.
• Familiarity with Cisco Meraki networking and monitoring (PRTG).
• Experience with VMware/Hyper-V datastore and VMs, and automation via RMM tools.

Responsibilities

• Resolve complex Desktop and Server issues using advanced technical knowledge.
• Assist outsourced field personnel at client sites with PC/Printer/Connectivity issues.
• Monitor/troubleshoot alerts in PRTG and disk failures.
• Gather audit information from AD/Exchange for PM/Account teams.
• Saturday on-call rotation and dispatch/ticket prioritization for Tier 2 techs.
• Provide guidance to lower-tier Desktop technicians.
• Support VPN setup via Meraki AnyConnect and ensure security/compliance.

Skills

Active Directory

DNS

DHCP

Group Policy

Exchange/M365

VPN

VMware/Hyper-V

Kaseya RMM

Meraki Networking

Troubleshooting desktop/server issues

Education

Certifications: CCENT

Certifications: CompTIA Network+

Tools

Microsoft Exchange/M365

Job description

**Position Overview and Qualifications**Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk. *Primary Responsibility:* To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.*Other Responsibilities*:* Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site* Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.* Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange* Saturday On Call + Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2 + Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs. + Overflow for emergency issues on Saturday + Accountable for being available for urgent escalated Desktop issues* Provide technical guidance to the lower-tiered Desktop techs.## Skills and QualificationsMaintain and troubleshoot the following technologies:* Active Directory + Topology + Replication + Auditing* DNS + Internal DNS zones/records + external DNS zones/records + root hints + DNS forwarders* DHCP + Managing scopes and exclusions + configure IP helper* Creating, modifying, and troubleshooting DFS and UNC file shares* Group Policy + Implementing and troubleshooting Folder Redirection/OneDrive + Advanced troubleshooting of group policies + Migrating GPO from another server* Installing managing and configuring printers on servers and through cloud print management* Microsoft Exchange/Microsoft 365 + Managing mailboxes and groups + Managing and troubleshooting internal and external mail flow + Manage and troubleshoot Barracuda email spam filter + Install and configure SSL cert + Manage send and receive connectors + Exchange reporting through PowerShell and 365 GUI + Manage public folders + Troubleshoot virtual directories* Cisco and Meraki Networking + Interpret Network maps and monitors in PRTG + Troubleshoot performance issues + Troubleshoot a device outage* VMware/Hyper-V + Manage and configure datastore space + Manage and configure virtual guests* Manage PC’s, Servers including the use of automation through our RMM tool Kaseya* Managing and troubleshoot DNS based web filtering solution* General Desktop troubleshooting and support + Dealer Management Systems: creating and terminating user accounts, setting department printers, installing Reynolds & Reynolds and CDK, modifying and configuring permissions + Web Browsers: Software installation, resetting settings, setting compatibility views, configuring advanced settings + VPN: Installation and setup of Meraki VPN and AnyConnect + CRM: creating and terminating user accounts, configuring mail and modifying permissions + Body Shop Software: Installing CCC one, configuring export/import settings, setting up Rome + RomeScan, configuring Insurance integration**Certifications:*** CCENT* CompTIA Network+