Systems Delivery Program Manager -UX

Qlik; Annapolis (MD); Remote; USD 94,000 - 107,000; Full time

Job summary

A leading company is seeking an experienced Information Systems Manager with a UX background to optimize systems for personalized resource delivery. This hybrid role combines user experience design with enterprise systems knowledge, ensuring technology supports tailored content across the organization. You'll manage system strategy, collaborate cross-functionally, and leverage data for improved personalization. Join us to transform complex data landscapes into actionable insights!

Benefits

Career progression pathways

Mentoring programs

Flexible work environment

Culture of innovation

Qualifications

• 5+ years in information systems management, 2 years in UX.
• Experience with UX design tools and data integration.

Responsibilities

• Lead planning and maintenance of information systems.
• Collaborate with teams to enhance usability and engagement.

Skills

Communication

Leadership

Problem Solving

Education

Background in human-computer interaction

Tools

Figma

Sketch

Adobe XD

Job description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Systems Delivery Program Manager - UX Role

We are seeking an experienced Information Systems Manager with a UX background to lead the design, development, and optimization of internal and external systems that drive personalized resource delivery. In this hybrid role, you'll combine your expertise in user experience design with your knowledge of enterprise systems to ensure our technology stack supports tailored, intelligent content and resource delivery across the organization and throughout the customer journey.

What makes this role interesting?

• System Strategy & Management
  • Lead the planning, development, and maintenance of information systems that support dynamic and personalized resource delivery.
  • Manage integration between internal data systems and user-facing platforms to enable intelligent content curation.
  • Oversee data workflows, APIs, and middleware necessary to support scalable personalization.
• UX-Informed Systems Design
  • Collaborate with CX leads and Product designers to translate user needs into system functionality.
  • Champion a user-centric approach to system architecture, ensuring interfaces and back-end processes enhance usability and engagement.
  • Conduct usability testing and leverage analytics to continuously improve the user journey across platforms.

Here's how you'll be making an impact:

• Cross-functional Collaboration
  • Work closely with engineering, data science, and product teams to align system capabilities with personalization goals.
  • Interface with client success and content teams to understand resource consumption patterns and optimize delivery mechanisms.
• Personalization & Optimization
  • Leverage behavioral data, user profiles, and usage history to improve system-driven personalization logic.
  • Evaluate and implement tools, algorithms, or AI/ML capabilities that enhance automated content recommendations and delivery.

• Project Oversight
  • Manage project timelines, vendor relationships, and budgets related to system tools and platforms.

We’re looking for a teammate with:

• 5+ years of experience in information systems management, with at least 2 years focused on UX, personalization, or user journey design.
• Proven ability to lead end-to-end system implementation projects with a focus on user-centric outcomes.
• Strong understanding of personalization frameworks, data tagging, content management systems, and automation tools.
• Experience with UX design tools (e.g., Figma, Sketch, Adobe XD) and knowledge of design principles.
• Familiarity with APIs, data integration, and SaaS platforms.

• Excellent communication, leadership, and problem-solving skills. Experience in a data software or SaaS environment.
• Understanding of machine learning or recommendation algorithms.
• Background in human-computer interaction, cognitive psychology, or a related field.

The location for this role is:

Location: Remote East Coast

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $94,930.00 USD MIN – $106,745.00 USD MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, skills, education, experience, and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse, equitable, and inclusive workplace.

Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, medical conditions, genetic information, national origin, age, marital status, veteran status, disability, or other protected characteristics. For US applicants, visit the US Department of Labor’s website to review the Equal Employment Opportunity Posters.

If you need assistance applying due to a disability, please email [e-mail]. All information will be handled per our Privacy Notice. We only respond to accommodation requests.

Qlik does not accept unsolicited search firm inquiries. Resumes from search firms must come with a valid agreement; otherwise, they will be the property of Qlik. No fees are paid for referrals or placements.