Systems Architect

Bespoke Technologies; McLean (VA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Bespoke Technologies is seeking an experienced IT program manager to consolidate and optimize sponsor IT support across apps and systems. You will coordinate between design, engineering, and product stakeholders, lead QA for documentation, and craft phased plans for agile adoption, document management, service management, and reference architectures.

You will operate during core hours and drive best practices for UX/UI, accessibility, and knowledge bases while aligning with security requirements.

Formación

• Coordinate between design, engineering, and product stakeholders to align goals.
• Manage and perform QA for technical documentation including usage guidelines and release notes.
• Drive adoption initiatives across product teams and improve UX/UI.
• Oversee design system or component library projects and governance.
• Lead project management across waterfall and agile teams.
• Apply accessibility standards and agile practices in delivery.
• Propose recommendations to improve UX/UI, reduce O&M, and speed delivery.
• Analyze and document web-based components and interfaces with APIs/databases.
• Manage user support processes including triage, escalation, and knowledge base development.
• Develop IT support documents such as SOPs, workflows, and security/architecture diagrams.

Responsabilidades

• Oversee consolidation and optimization of IT support and development for sponsor apps and systems.
• Coordinate cross‑functional work with design, engineering and product teams.
• Develop phased project plans with roles and resource projections.
• Create an Agile methodology implementation plan with stakeholder roles.
• Draft a document management plan covering storage and versioning.
• Define service management and tiered support for all sponsor applications.

Conocimientos

Stakeholder coordination

Documentation QA

Adoption initiatives

Design system

Project management

Accessibility standards

UX/UI improvement

Web app analysis

User support processes

IT support documents

Herramientas

Cloud technologies

Design token governance

Networking & hosting

AI/SI integration

Descripción del empleo

Please do NOT apply if you do not have an active Poly clearance. Those without a Poly will not be considered.

Introduction

The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise IT support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.

Work Requirements

• The Contractor will oversee the consolidation and optimization of IT technical support and development for the Sponsor applications and systems.
• The Contractor shall work core hours from 0900 hours to 1500 hours.
• The Contractor shall develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor's applications and systems.
• The Contractor shall develop an Agile methodology implementation plan, with roles, for Sponsor
• The Contractor shall develop a document management plan to address documents required for all Sponsor applications and systems, their storage locations and versioning requirements.
• The Contractor shall develop a service management plan, documenting Sponsor's tiered support for all applications and systems.
• The Contractor shall develop a reference architecture for adoption by all Sponsor applications and systems.

Required Skills and Demonstrated Experience:

• Demonstrated experience coordinating between design, engineering, and product stakeholders
• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Demonstrated experience driving adoption initiatives across product teams.
• Demonstrated experience managing design system or component library projects.
• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery.
• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrated experience managing user support processes, including triage, escalation work: flows, and knowledge base development.
• Demonstrated experience managing user support processes, including triage, escalation work:flows, and knowledge base development.
• Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Highly Desired Skills and Demonstrated Experience:

• Demonstrated experience working with Sponsor and partner IT organizations.
• Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar).
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.Demonstrated experience with AI/SI integration into existing business workflows.