Systems Analyst, Web Apps & IT Operations

Anchorage — Information Technology; Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

The Municipality of Anchorage's Information Technology department seeks an experienced IT professional to develop, test, and provide operational support for Web Applications used across city services.

You will analyze errors, create user documentation, assist customers, and help ensure changes are tested and ready for production while collaborating with project teams and maintenance staff. This role supports multiple municipal systems and requires strong problem solving and communication.

Qualifications

• High school diploma, GED or equivalent.
• and eight (8) years of experience in the field related to the position.
• Associate’s degree in Computer Science, Business Administration or a related discipline and six (6) years of experience.
• Bachelor’s degree in Computer Science, Business Administration, or a related discipline and four (4) years of experience.
• Master’s degree in Computer Science, Business Administration, a related discipline and two (2) years of experience.

Responsibilities

• This position will implement the development, testing, and operational support Web Applications.
• The role includes development, alteration, enhancement, maintenance, monitoring, and support of municipal computer systems/applications for the assigned area of responsibility.
• This includes analyzing and resolving errors; preparing and updating system and user documentation; assisting customers in the use of assigned systems.
• Delivering necessary testing to certify system changes, fixes, patches, and upgrades to assigned systems are operational; assists with project documentation and the transition to program/system maintenance staff.

Education

High school diploma, GED or equivalent

Associate’s degree in Computer Science, Business Administration or a related discipline

Bachelor’s degree in Computer Science, Business Administration, or a related discipline

Master’s degree in Computer Science, Business Administration, a related discipline

Job description

The Municipality of Anchorage's Information Technology department seeks an experienced IT professional to develop, test, and provide operational support for Web Applications used across city services.

You will analyze errors, create user documentation, assist customers, and help ensure changes are tested and ready for production while collaborating with project teams and maintenance staff. This role supports multiple municipal systems and requires strong problem solving and communication.