Systems Analyst (Onsite) (37580)

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Agua Caliente Casino • Resort • Spa is seeking a Software Support Specialist to assist across multiple hospitality software systems, including InfoGenesis, OPERA and IGT Advantage. You will troubleshoot, customize, and coordinate training while liaising with software vendors and business leaders.

You will work with the Director of Central IT to track work orders, perform software maintenance, and ensure adherence to internal controls and SOPs in a busy casino environment.

Qualifications

• Must have knowledge of industry software including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports and EZ-Pay.
• 3+ years hospitality-related experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide troubleshooting and customization support for software used at the casino.
• Serve as liaison between software vendors and business units.
• Coordinate the development and delivery of training programs.
• Update Director of Central IT and Helpdesk on work orders status.
• Ensure compliance with internal controls, SOPs, and tribal regulations.

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

InfoGenesis

OPERA

IGT Advantage

SpaSoft

WSS Web Booking

HMS

Crystal Reports

EZ-Pay

Boom 4 Time

Job description

DescriptionJob Description SummaryResponsible for supporting all software products used at the casino, including troubleshooting, user management, and customization. Executes work associated with project plans created by Director of Central IT for upgrading or enhancing systems.Essential Duties and Responsibilities (other duties may be assigned) Follows through with the Director of Central IT and Department heads on the status of the software troubleshooting and customization.Provides an expert functional IT resource to end users on various Hospitality and business systems that include but are not limited to; IGT Advantage, Micros Opera, InfoGenesis, Spa Soft, etc.Updates the Director of Central IT and Helpdesk on the status of work orders, while at the same time providing a liaison between software vendors and the business.Coordinates the development and implementation of training programs to assist in on-going operations.Maximizes software performance by working with the Central IT Engineering Department to perform software maintenance on Windows 20xx/20xx servers.Provides excellent guest service to both guests and internal clients.Must comply with all applicable ACCRM, ACPS and ACCC System of Internal Controls, Standard Operating Procedures, and all Tribal Regulations.Supervisory ResponsibilitiesNoneAccess to Sensitive Areas and InformationAs per the ACGC Access MatrixSignatory AbilityNone.QualificationsEducation and/or ExperienceHigh School Diploma or G.E.D with a preference for a Bachelor’s Degree in Business or Information Technology.Must have knowledge of industry-related software, including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports, and EZ-Pay.Three or more years of experience working in a hospitality-related position is strongly preferred.Must have excellent communication skills, good organizational skills as well as interpersonal skills.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke-filled environment.Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.