Systems Analyst (Onsite) (37580)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Agua Caliente Casinos seeks a Software Support Specialist to maintain and troubleshoot casino and hospitality systems, including IGT Advantage, OPERA, InfoGenesis and related applications. You will handle user management, customization, and work with vendors to ensure system reliability.

You will report to the Director of Central IT, coordinate with department heads, and help train staff on new features while upholding internal controls and service standards across the property.

Qualifications

• Minimum high school diploma; Bachelor's degree preferred in business or IT.
• Hands-on knowledge of hospitality software such as InfoGenesis, OPERA and IGT Advantage.
• 3+ years in a hospitality setting with strong communication and organizational skills.

Responsibilities

• Support all software products at the casino, including troubleshooting, user management, and customization.
• Act as liaison between software vendors and business units; assist in training programs for ongoing operations.
• Maximize software performance by coordinating with IT Engineering for maintenance and updates.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Guest service oriented

Education

High School Diploma or GED

Bachelor's degree preferred in Business or IT

Tools

InfoGenesis

OPERA

Berg Systems

Boom 4 Time

WSS Web Booking

HMS

IGT Advantage Patron Management

Crystal Reports

EZ-Pay

Job description

Job Description Summary

Responsible for supporting all software products used at the casino, including troubleshooting, user management, and customization. Executes work associated with project plans created by Director of Central IT for upgrading or enhancing systems.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Follows through with the Director of Central IT and Department heads on the status of the software troubleshooting and customization.
• Provides an expert functional IT resource to end users on various Hospitality and business systems that include but are not limited to; IGT Advantage, Micros Opera, InfoGenesis, Spa Soft, etc.
• Updates the Director of Central IT and Helpdesk on the status of work orders, while at the same time providing a liaison between software vendors and the business.
• Coordinates the development and implementation of training programs to assist in on-going operations.
• Maximizes software performance by working with the Central IT Engineering Department to perform software maintenance on Windows 20xx/20xx servers.
• Provides excellent guest service to both guests and internal clients.
• Must comply with all applicable ACCRM, ACPS and ACCC System of Internal Controls, Standard Operating Procedures, and all Tribal Regulations.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None.

Qualifications

Education and/or Experience

• High School Diploma or G.E.D with a preference for a Bachelor’s Degree in Business or Information Technology.
• Must have knowledge of industry-related software, including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports, and EZ-Pay.
• Three or more years of experience working in a hospitality-related position is strongly preferred.
• Must have excellent communication skills, good organizational skills as well as interpersonal skills.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke-filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will elevate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.