Systems Analyst - Intermediate

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

UPMC is seeking a Systems Analyst - Intermediate to join the Application Engineering team. The role focuses on defining requirements, maintaining applications, and delivering IT solutions for business needs.

You will perform Level 2/3 support, document processes, manage projects, work across SDLC, and partner with vendors. A strong background in SQL and Azure/DevOps and claims processing is preferred, with a hybrid schedule in Eastern time.

Qualifications

• 2+ years of experience with modern technology and application support.
• Experience with SQL, Azure/DevOps, and claims processing preferred.
• Ability to document requirements and train users.

Responsibilities

• Documentation of detailed processes and business requirements for IT teams.
• Provide Level 2/3 support and mentor junior staff.
• Own and manage projects, track milestones, and update PM tools.
• Understand SDLC and apply it across disciplines in IT projects.
• Maintain data confidentiality and data quality in all tasks.
• Interact with vendors and coordinate issue escalation as needed.
• Write and analyze complex reports; modify reports as required.
• Create end-user training content and deliver training sessions.
• Identify opportunities for process improvements and document changes.
• Coordinate application upgrades and implementations, including testing and cutover plans.
• Coordinate system integration tasks and validate testing/implementation.
• Participate in standby rotation as required by team.

Skills

SQL

Azure DevOps

SDLC understanding

Data analysis

Documentation

Project management

Mentoring

End user training

Tools

SQL Server

Microsoft Excel

Job description

UPMC is hiring a Systems Analyst-Intermediate is hiring for their Application Engineering team. If you have experience with SQL, Azure/DevOps, and claims processing

Work Location: Hybrid- Flexible Work

Work Hours: Standard business hours in eastern standard time.

Purpose

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities

• Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
• Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
• Data Confidentiality/Security: Always maintain confidentiality of sensitive information.
• Data Quality: Always maintain data quality.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports.
• Mentor less experienced team members. Communicate with the business/act as business analyst.
• End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
• Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunities for process improvements.
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report backs any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessary.
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
• *Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
• Typically has 2+ years experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations. Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Preferred

• Testing Creation(bonus)
• Epic experience or certification(bonus)
• MC400
• Current UPMC employee or contractor experience

Licensure, Certifications, and Clearances

Clearances must be dated within 90 days

Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran