Systems Analyst - Associate

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

UPMC is hiring a full-time, salaried Systems Analyst-Associate. This role offers flexible work arrangements and the opportunity to build and support applications that directly impact patient care using current, cutting-edge technologies.

If you have knowledge of the Agile Scrum process, an understanding of the software development life cycle, and excellent communication skills, this position is a good fit. Join a collaborative IT team delivering reliable systems.

Qualifications

• Experience with Agile Scrum processes and SDLC.
• Strong verbal and written communication skills.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Function in a Scrum Master/PM role supporting development and maintenance of custom applications.
• Participate in agile development, facilitate scrum ceremonies and promote best practices.
• Manage backlogs with Product Owners and technical teams for sprints and releases.
• Drive continuous improvements via sprint metrics and retrospectives.
• Translate business needs into actionable work items with stakeholders and teams.
• Coordinate incident resolution, maintenance activities, and application support to ensure reliability.
• Use Azure DevOps to track work and support data-driven decisions.
• Triage support issues and escalate as needed; assist with testing as part of system integration.
• Write, analyze, and modify reports under guidance of senior team members.
• Review training docs and assist end-user training sessions; support process improvements.
• Validate testing and contribute to test plans as assigned.

Skills

Agile scrum

Communication

Backlog management

SDLC understanding

Tools

Azure DevOps

Job description

UPMC is hiring a full-time, salaried Systems Analyst-Associate. This role offers flexible work arrangements and the opportunity to build and support applications that directly impact patient care using current, cutting-edge technologies. If you have knowledge of the Agile Scrum process, an understanding of the software development life cycle, and excellent communication skills,

Job Location: Hybrid

Job Hours: Standard Monday–Friday business hours, Eastern Standard Time

Purpose: Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Function in a Scrum Master/PM role supporting the development and maintenance of UPMC developed custom applications.
• Participate in the agile development process for one or more Agile engineering teams, facilitating scrum ceremonies and promoting Agile best practices.
• Partner with Product Owners and technical teams to manage backlogs, prioritize work, and ensure successful sprint and release execution.
• Drive continuous improvement initiatives through sprint metrics, retrospectives, and process optimization efforts.
• Collaborate with business stakeholders, architects, developers, and analysts to translate business needs into actionable work items.
• Support production and operational activities by coordinating incident resolution, root cause analysis, service requests, maintenance activities, and application support efforts to ensure system reliability and business continuity.
• Utilize Azure DevOps and Agile delivery tools to track work, communicate progress, and support data-driven decision making.
• Second and Third Level Support (Including Maintenance Activities): Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
• Report Writing/Analysis: Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
• End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
• Process Improvement: Review and validate existing processes.
• System Integration: Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.