Systems Analyst III - Business Finance & Interface Systems

Lakeland Regional Health-Florida; Lakeland (FL); Hybrid; USD 92,393 - 115,502; Full time

Job summary

Lakeland Regional Health is seeking a Systems Analyst III to design information systems aligned with the organization’s architecture and to engage with end users for timely incident resolution. Under supervision, you will collect requirements, define scope, and maintain documentation to support ongoing operations and development.

You will serve as a primary project resource and escalation point, coordinating changes, testing, and training while upholding quality and customer service standards in

Qualifications

• Experience in systems analysis and troubleshooting.
• Ability to gather business requirements and support applications.
• Knowledge of information systems and project work.
• Experience with testing and documentation.

Responsibilities

• Gather business requirements and translate into system solutions.
• Coordinate project plans and track status.
• Provide end-user support and resolve incidents promptly.
• Create and maintain test scripts and documentation.
• Ensure compliance with change management and SLA standards.

Skills

Systems analysis

End user support

Documentation

Project coordination

Incident resolution

Education

Master's degree

Job description

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only designated Level 1 Trauma Center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday. remote, hybrid, or onsite

Pay Rate: Min $92,393.60 Mid $115,502.40

Position Summary

Systems Analyst III will design information systems that are appropriate for users’ needs and consistent with the overall design of the organization's information systems architecture. This role also engages with end users to resolve incidents timely while providing quality customer service and outstanding communication. Under general supervision, they will collect and analyze information from system users to formulate the scope and objectives of the system. Systems Analyst III will maintain technical documentation used to guide system users to assist with the ongoing operation, maintenance, and development of the system. Systems Analyst III will serve as a primary project resource and/or a primary ticket resolution resource.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Std WK Duties: Systems Analyst III

• Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives.
• Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support.
• Serves as an information system consultant within the IS department and for direct customers. This includes gathering business requirements and being a primary resource for supporting assigned areas of an application. With input from department experts is able to formulate solutions based on the requirements.
• Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Serves as primary resource on project work and/or change/incident/request ticket work for their assigned areas of responsibility.
• Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers.
• Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Available resource for training and mentoring of other team members.
• Serves as a project lead analyst, coordinating and implementing small to medium IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other.
• Creates and utilizes unit based and integrated test scripts and test plans. Creates build documentation for change tickets and/or projects. Creates current and future state workflow documentation for change tickets and/or projects. Serves as Testing Lead.
• Demonstrates an understanding of all the solutions they support through application build, testing, and configuration. Has a broad understanding of solutions supported by the team.
• Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements.
• Advanced level of business and analytical critical thinking skills
• Experience in build, implementation, and configuration of an application.

Nonessential:

• Write concise, logical, grammatically correct technical documents.
• Demonstrated success in team work and collaboration

Qualifications & Experience

Nonessential:

• Master Degree
• Business Administration, Health Administration, Information Systems, Information Technology or related field
• knowledge of the Infor Cloud system. Symplr

Preferred

• Expert level Experience Infor systems

Nonessential:

• MBA preferred. Further related degree in computer science or related information systems field preferred.

Other information:

• Prior experience with systems analysis, troubleshooting and working in a team environment to implement new processes and Information Technology systems.

Experience Preferred:

• Healthcare or business related experience