Systems Analyst II - Data-Driven Cross-Functional Solutions

Biltmore Workforce Management; Asheville (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Biltmore Workforce Management in Asheville, NC seeks a Business Systems Analyst 2 to align business processes with technology solutions, driving guest experience and revenue goals. You will own initiatives from concept through delivery, partner with stakeholders, map processes, and design scalable systems.

The role requires strong data analytics, SQL proficiency, and experience with attraction/ticketing/CRM systems, along with project leadership and change management capabilities.

Qualifications

• 5+ years of experience in business analysis, project management, and technology solutions.
• Experience translating complex processes into technology-enabled outcomes.
• Strong data-driven decision-making skills and ability to communicate with stakeholders at all levels.

Responsibilities

• Partner with stakeholders to analyze current-state processes and drive improvements.
• Lead requirements gathering, process mapping, and documentation of specs.
• Design, develop, and implement system solutions including integrations and automations.
• Manage cross-functional projects with planning, timelines, and risks.
• Perform testing, troubleshooting, and ensure quality standards.

Skills

Stakeholder analysis

Requirements gathering

Data analysis

SQL

System design

Education

Bachelor's degree in related field

Tools

CRM software

Ticketing systems

POS systems

Attraction management systems

Job description

Biltmore Workforce Management in Asheville, NC seeks a Business Systems Analyst 2 to align business processes with technology solutions, driving guest experience and revenue goals. You will own initiatives from concept through delivery, partner with stakeholders, map processes, and design scalable systems.

The role requires strong data analytics, SQL proficiency, and experience with attraction/ticketing/CRM systems, along with project leadership and change management capabilities.