Systems Analyst I: CRM/ERP & Operations Support

AMH; Draper (UT); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO) accrual

Job summary

AMH is seeking a Systems Analyst I in Draper, UT to design, test, and maintain financial systems and document environments. You will work in a cross-functional team, supporting day-to-day run operations and collaborating on business solutions across CRM and ERP domains.

The role requires a high school diploma, a preferred Bachelor's degree, and at least 2 years in business systems or related fields. Eligible for discretionary bonus and full benefits.

Qualifications

• High School Diploma / GED required.
• Bachelor's degree preferred in CS/IT/Business or related field.
• Minimum 2 years in Business Systems, Application Analysis, or Applications Support.
• Novice experience with CRM platforms and Microsoft Dynamics CRM.
• Novice experience with Dynamics 365 CRM or similar CRM.
• Novice experience in supporting Public Cloud and SAAS technologies.

Responsibilities

• Participates in designing, implementing, and supporting CRM, ERP related applications.
• Reviews and maintains application and system environments for accuracy.
• Monitors availability and performance of environments and integrations.
• Provides end-to-end support for Operations, Scheduling, Vendor, and Inventory management.
• Maintains support queues and audits applications to identify improvements.
• Investigates issues, performs problem management, and coordinates with teams.
• Supports change management with test scripts, rollout plans, and rollback plans.
• Creates SOPs and updates IT documentation.

Skills

CRM experience

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, Business Management, or related field

Tools

Microsoft Dynamics CRM

Dynamics 365

Public Cloud

SAAS technologies

Job description

AMH is seeking a Systems Analyst I in Draper, UT to design, test, and maintain financial systems and document environments. You will work in a cross-functional team, supporting day-to-day run operations and collaborating on business solutions across CRM and ERP domains.

The role requires a high school diploma, a preferred Bachelor's degree, and at least 2 years in business systems or related fields. Eligible for discretionary bonus and full benefits.