Systems Analyst I

AMH; Draper (UT); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO) accrual

Job summary

AMH is seeking a Systems Analyst I in Draper, UT to design, test, and maintain financial systems and document environments. You will work in a cross-functional team, supporting day-to-day run operations and collaborating on business solutions across CRM and ERP domains.

The role requires a high school diploma, a preferred Bachelor's degree, and at least 2 years in business systems or related fields. Eligible for discretionary bonus and full benefits.

Qualifications

• High School Diploma / GED required.
• Bachelor's degree preferred in CS/IT/Business or related field.
• Minimum 2 years in Business Systems, Application Analysis, or Applications Support.
• Novice experience with CRM platforms and Microsoft Dynamics CRM.
• Novice experience with Dynamics 365 CRM or similar CRM.
• Novice experience in supporting Public Cloud and SAAS technologies.

Responsibilities

• Participates in designing, implementing, and supporting CRM, ERP related applications.
• Reviews and maintains application and system environments for accuracy.
• Monitors availability and performance of environments and integrations.
• Provides end-to-end support for Operations, Scheduling, Vendor, and Inventory management.
• Maintains support queues and audits applications to identify improvements.
• Investigates issues, performs problem management, and coordinates with teams.
• Supports change management with test scripts, rollout plans, and rollback plans.
• Creates SOPs and updates IT documentation.

Skills

CRM experience

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, Business Management, or related field

Tools

Microsoft Dynamics CRM

Dynamics 365

Public Cloud

SAAS technologies

Job description

Since 2012, we’ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Systems Analyst I supports the design, modification, installation, testing, and maintenance of financial systems to ensure accuracy and efficiency. Assists in documenting application and system environments (architecture, ecosystem, interfaces), developing application procedural documentation and knowledge base information, and supporting the day-to-day "run" operations of financial applications and systems. Works in a cross-functional team environment and will have the ability to collaborate effectively to implement and maintain business solutions. Works independently with general supervision. May influence others within the job area through explanation of facts, policies, and practices.

Responsibilities

• Participates in designing, implementing, and supporting CRM, ERP related applications and solutions to ensure efficiency and accuracy. Reviews, analyzes, and maintains application and system environments. Monitors the overall availability and performance of the application/system environments and associated integrations.
• Provides end-to-end support for all Property Operations, Scheduling, Vendor, and Inventory Management.
• Maintains and monitors support queues and service level agreements. Conducts regular audits of applications by generating and building reports that shows efficiencies and improvement areas.
• Investigates and troubleshoots escalated issues and system outages. Analyzes and performs exercises problem management strategies; collaborates with other teams to resolve technical dependencies, issues, and risks.
• Facilitates and supports change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Creates standard operating procedures and policies for system users. Updates documentation aligning to IT standards.
• Assists in correcting existing processes in place to support sustainable and flexible architecture environments.

Requirements

• High School Diploma / GED required.
• Bachelor's degree in Computer Science, Information Technology, Business Management, and/or a related field preferred.
• Minimum 2 years of experience in Business Systems, Application Analysis, Applications Support, and/or related.
• Novice experience and knowledge in resourceful troubleshooting and solutioning.
• Novice experience and knowledge in Microsoft Dynamics - CRM or similar CRM platforms.
• Novice experience with Dynamics 365, CRM, or any similar Customer Relationship Management Platform.
• Novice experience in supporting Public Cloud and SAAS technologies.

Compensation

The anticipated pay range/scale for this position is $73,338.00 to $88,894.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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