Systems Analyst I

Datalabusa; Germantown (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

Datalabusa in Germantown, MD is seeking an IT Support Specialist to provide technical user support for Windows systems and peripherals. The role requires strong problem-solving abilities and the capacity to work both independently and collaboratively as part of a team.

The ideal candidate will have 1–3 years of relevant IT experience, with technical proficiency in Windows administration and networking fundamentals. Comprehensive benefits and a supportive work environment are offered.

Qualifications

• 1–3 years of experience in IT support, desktop management, or systems administration.
• Ability to troubleshoot applications and provide technical support.
• Familiarity with Windows, Red Hat Linux, and macOS operating systems.

Responsibilities

• Support Windows 11 laptops/desktops and peripherals.
• Conduct remote support sessions using remote tools.
• Manage IT assets through asset management systems.

Skills

Problem-solving skills

Technical proficiency in Windows 11/Server

Customer service skills

Collaboration skills

Knowledge of cloud platforms

Familiarity with JIRA

Education

CompTIA Security+ certification or in progress

Tools

Active Directory

Microsoft Office 365

MDM tools like Intune

PowerShell

Python

Bash

Job description

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

No sponsorship available for this position

Candidate must be local to Germantown, MD

Responsibilities & Qualifications

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after-hours on-call rotation and research and resolve technical problems independentlyMaintain documented processes within audited environments
• 1–3 years of experience in IT support, desktop management, or systems administration
• Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
• CompTIA Security+ certification or in progress

Benefits

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
• Company Holidays: Nine paid company holidays throughout the year.

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.