Systems Analyst-Cadence (Scheduling)

WVU Medicine; Morgantown (WV); On-site; USD 85,000 - 120,000; Full time

Job summary

WVU Medicine seeks a Mid-Level Epic Cadence Certified Analyst to join the Information Technology Patient Access team. The role focuses on build, optimization, and rollout of Guided Scheduling, aiming to simplify scheduling for front-desk staff, call centers, providers, and patients.

The candidate will translate complex scheduling rules into automated workflows and work with clinical/operational leadership to standardize legacy visit types across specialties, enabling MyChart Open/Direct

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Relevant IT certifications may be required with finalization within 90 days of training provided by WVUHS IT.

Responsibilities

• Maintain and upgrade IT systems to meet organizational needs.
• Troubleshoot system issues and provide end-user training.
• Collaborate with cross-functional teams to ensure system goals are met.
• Lead data reporting and ensure secure data exchange with HL7, FHIR, and DICOM standards.
• Support Epic Cadence configurations and performance improvements.

Skills

Systems analysis

Healthcare interoperability

Data analysis

Communication

Project coordination

Education

Bachelor’s degree in CS/IT

IT certifications

Job description

Independently supports the design, implementation, and maintenance of software systems to meet organizational needs. Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions. This role works closely with cross-functional teams, including senior analysts and experts to ensure system functionality aligns with system goals and contributes to operational efficiency. With a focus on continuous improvement, the role also includes managing system upgrades, resolving high-priority incidents and driving process improvements to enhance overall system performance.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Computer Science, Information Technology or a related field.

2 Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

EXPERIENCE:

1. In lieu of a degree, a minimum of four (4) years of relevant experience will be considered.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. Minimum one (1) year relevant experience.

EXPERIENCE:

• 1. Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization.
• 2. Proficiency in systems administration and providing strategic insights and improvements to business operations.
• 3. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
• 4. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
• 5. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
• 6. Knowledge of reporting tools, delivering actionable insights and enhancing decision‑making processes through comprehensive data analysis and reporting capabilities.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. System Maintenance, Updates, and Innovation:

• Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Perform Functional and Integrated Testing:Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Perform System Error Corrections and Optimizations:Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.
• Perform User Security Management:Apply user security settings to uphold data integrity and optimize access control.
• Stay Current with Industry Trends and Optimization Techniques:Leverage industry resources (journals, conferences, user groups) to stay updated on vendor offerings, emerging system features, and optimization strategies.
• Identify opportunities for System Enhancements and Optimization:Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
• Data Import/Export and Basic Reporting:Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization.

2. Collaboration and Communication:

• Collaborate Effectively and Proactively Communicate:Work closely with team members, providing clear updates to ensure alignment with project goals.
• Effectively Communicate with Business Partners:Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Foster a Positive Team Environment:Contribute to a supportive, respectful, and collaborative work culture.
• Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements.
• Engage in Professional Development:Participate in training and development to enhance skills and stay current in best practices.
• Ensure Reliable Remote Communication:Maintain consistent communication with the team for seamless collaboration.

3. Project Coordination:

• Project Planning and Scheduling:Help identify project stakeholders, and help define scope, plan, deliverables, schedule, and milestones.
• Coordination:Oversee a project, acting as a point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects.
• Communication:Ensure communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items.
• Documentation and Reporting:Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates.
• Risk Management:Identify risks, create risk mitigation plans, and ensure contingency measures are in place.
• Issue Management:Identify problems in the project and assist in finding solutions to keep the project on track.

4. Training and Education:

• Provide End-User Support and Training:Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.
• Assess User Readiness and Abilities:Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.
• Deliver Systems Support:Offer ongoing end-user systems support to resolve issues and enhance system proficiency.
• Content Development:Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.

5. Continuous Learning and Knowledge Development:

• Demonstrates consistent commitment to expanding technical knowledge.
• Utilizes resources such as application community sites, professional networks, and industry tools.
• Applies learned skills to support tasks and contribute to team objectives.
• Attends relevant training sessions and workshops.
• Follows industry news and monitors advanced trends.
• Recognizes key areas for personal and professional improvement.
• Actively participates in team discussions and knowledge-sharing activities.
• Conducts research for projects and contributes to content development.
• Accepts and incorporates feedback from peers and supervisors.
• Shares knowledge informally with peers.
• Collaborates with other teams to gain a better understanding of their processes.

PHYSICAL REQUIREMENTS:

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

1. The work environment is a standard office environment.

2. This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

SKILLS AND ABILITIES:

1. Analysis and Assessment: Solid experience in analyzing business needs, translating them into functional specifications, and aligning them with technical solutions. Competent in leveraging data insights to support decisions on software procurement, installation, and configuration. Demonstrates strong ability in utilizing tools such as process maps, workflow diagrams, and data analytics to design and support system design, training, and problem resolution.

2. Attention to Detail: Demonstrates strong ability to troubleshoot and systematically test systems, identifying and resolving potential issues to maintain functionality and reliability.

3. Communication and Relationship Building, and Teamwork: Demonstrates strong written and verbal communication skills to effectively convey technical information clearly. Applies solid interpersonal skills to build relationships and encourage collaboration across teams. Actively engages in group problem-solving, sharing expertise, and contributing to a positive and productive team dynamic.

4. Adaptability and Change Management: Demonstrates strong ability to handle unexpected changes and system issues, applying effective coping skills to minimize disruptions and support operational continuity.

5. Time Management: Demonstrates strong ability to prioritize and balance multiple responsibilities and deadlines, ensuring tasks are completed accurately and on time while supporting team objectives.

Additional Job Description:

WVU Medicine is seeking a Mid‑Level Epic Cadence Certified Analyst to join our Information Technology Patient Access team.

This is a permanent position on our Cadence team supporting one of the region's largest health systems; the analyst will start by helping lead the build, optimization, and rollout of our Guided Scheduling initiative which is an advanced patient‑access program designed to simplify and streamline scheduling for front‑desk staff, call center agents, providers, and patients and will go on to support the full range of Cadence functionality long‑term. The right candidate will partner closely with clinical and operational leadership to translate complex, department‑specific scheduling rules into automated workflows. Required skills include: a deep understanding of patient access/scheduling workflows, a proven track record of successful Epic Cadence implementations, and experience with advanced scheduling tools including decision trees and mapping logic, visit type consolidation, work queues, provider search terms, and template optimization.

This role requires deep technical expertise in structuring and optimizing clinical access logic specifically, hands‑on experience designing and building Cadence decision trees, questionnaires, and mapping logic that guide end‑users to the correct booking outcomes. A core part of this work involves analyzing, cleaning up, and standardizing fragmented legacy visit types across diverse clinical specialties, creating a simplified framework that integrates seamlessly with template structures and automated scheduling work queues. Beyond internal scheduling, the ideal candidate will bring demonstrated experience extending these standardized workflows to patient‑facing platforms, specifically MyChart Open/Direct Scheduling and Ticket Scheduling.