Systems Analyst - Application Support

Legislative Budget Board; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Legislative Budget Board is seeking an Application Support Systems Analyst to provide technical and business support to staff and other state agencies. The role requires strong interpersonal and problem-solving skills and reports to the Application Support Manager.

Responsibilities include supporting GAB production, assisting users, maintaining applications, creating user guidance, and delivering training while safeguarding system security.

Qualifications

• Graduation with a bachelor’s degree is required.
• Two+ years of full-time work experience in business application support is expected.
• Experience supporting and troubleshooting applications and information systems is preferred.

Responsibilities

• Provide timely assistance in producing GABs and budget documents by applying standards.
• Support internal and external users in completing tasks within LBB applications and systems.
• Maintain and monitor existing applications; generate routine reports.
• Contribute to development and implementation of new applications and processes through testing and feedback.
• Develop user manuals, training materials, and other resources following standards.
• Lead or contribute to the delivery of business applications training.

Skills

Application support

Customer service

Communication

Problem solving

Critical thinking

Multitasking

Education

Bachelor's degree

Tools

SQL Server

FTP

Adobe Acrobat Pro

Microsoft Office

Job description

**Minimum salary is listed. Actual salary will be determined based on qualifications and experience. **

The Application Support Systems Analyst provides technical and business support to LBB staff and other state agency personnel. A candidate for this position is required to have strong interpersonal and problem-solving skills.

The position reports to the Application Support Manager and works under limited supervision and exercises a moderate level of independent judgment and action.

• Provide timely and accurate assistance in the production of the General Appropriation Bills (GABs) and other budget and performance documents by applying appropriate development and review standards.
• Support internal and external users in completing business tasks within LBB applications and systems.
• Support existing applications through routine monitoring, maintenance and reporting.
• Contribute to the development and implementation of new applications and processes through research, testing, and feedback.
• Contribute to the development of instruction manuals, training materials, and other user resources by applying appropriate development and review standards.
• Lead or contribute to the development and presentation of business applications training.
• Maintain user profile accounts and protect agency systems by understanding and applying security policies and procedures.
• Maintain confidential and sensitive information.

Essential Knowledge Skills and Abilities

• Knowledge and experience with SQL Server, FTP, Adobe Acrobat Pro, and Microsoft Office.
• Skilled in supporting and troubleshooting applications and information systems.
• Skilled in the development and writing of user documentation and instruction manuals.
• Attentive to detail and complete tasks with an appropriate level of independence.
• Provide excellent customer service when engaging with internal and external users.
• Communicate professionally and effectively either in person, by email, or by phone.
• Think critically and use good initiative and judgment.
• Manage multiple projects to meet deadlines and adapt to changing priorities.
• Ability to deliver application training to a non-technical audience.
• Work at a computer and desk for extended periods of time.

Attributes Required of Every LBB Employee

• Embrace agency mission/core values and follow policies, procedures, and processes.
• Work effectively with LBB management and staff, as well as all external customers.
• Coordinate, collaborate, and employ good interpersonal skills; demonstrate positive outlook.
• Balance concurrent projects, work under pressure, and adapt to changing priorities/deadlines.
• Act with motivation, organization, and attention to details; complete tasks with an appropriate level of independence.
• Be punctual and have regular attendance.
• Work overtime on nights, weekends, and holidays, as necessary to meet agency deadlines.

Education and Experience

• Graduation with a baccalaureate degree from a regionally accredited college or university is required.
• Two or more years of progressively responsible full-time work experience in business application support.

Examples of an applicant's work product and/or copies of transcripts may be required as condition of interview. Finalist may be given a work-related exercise. The person hired may be required to submit official transcripts. Credentials earned at foreign colleges and/or universities must have been evaluated by an acceptable entity and must be equivalent to credentials awarded by U.S. regionally accredited institutions of higher education.

The person hired may not simultaneously be employed by the Legislative Budget Board and another state agency or Texas public institution of public/higher education. Any job offer from the Legislative Budget Board is contingent upon: proof of eligibility/authorization to work in the United States on a full-time basis; and proof of compliance with the Selective Service Law for males between the ages of 18 and 25.

The Legislative Budget Board is an equal opportunity employer and does not discriminate in employment or in the provision of services on the basis of race, color, religion, sex, national origin, age, or disability. Applicants should communicate requests for disability-related accommodations during the application process to LBB Human Resources at email address [e-mail].