Systems Analyst 1

Automatic Data Processing, Inc.; Dunnville (KY); On-site; USD 50,000 - 60,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an entry-level Systems Analyst I in Dunnville, KY to support Epicor Kinetic ERP, assist users, and develop reports. The role covers data maintenance, testing, and training as you grow into ERP configuration and development.

You will build BAQs and dashboards, maintain documentation, and communicate with non-technical users while learning Epicor and related systems across manufacturing, sales, and logistics.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
• Working knowledge of relational data concepts (tables, keys, joins) and basic SQL
• Strong Excel skills, including lookups, pivot tables, and data cleanup
• Logical, methodical troubleshooting skills
• Clear written and verbal communication with non-technical users
• Ability to manage multiple support requests and follow through to resolution

Responsibilities

• Respond to and resolve Epicor user support requests, with clear documentation of what was observed and tested
• Build and maintain BAQs, dashboards, and reports to meet user requests
• Perform data maintenance, cleanup, and mass updates using approved tools such as DMT
• Monitor scheduled processes and system integrations, identify failures, and report them to senior analysts
• Test new configurations, BPMs, customizations, and Epicor updates before release to production
• Write and maintain user guides, process documentation, and training materials
• Train end users on Epicor screens and workflows
• Collect and document business requirements from users for enhancement requests
• Help with user security, menu access, and account setup

Skills

SQL

Excel

Communication

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

DMT

BAQs

SSRS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems Analyst 1

Full Time Dunnville, KY, US

Salary Range: $50,000.00 To $60,000.00 Annually

Position Summary

The Systems Analyst I supports the company’s Epicor Kinetic ERP environment and the business users who rely on it. This is an entry-level analyst role for someone with a solid foundation in data and problem-solving who wants to grow into ERP configuration and development. The analyst will handle day-to-day user support, reporting, data maintenance, and testing, while learning how Epicor and its connected systems work together across manufacturing, sales, and logistics.

Key Responsibilities

• Respond to and resolve Epicor user support requests, and escalates complex issues with clear documentation of what was observed and tested
• Build and maintain Business Activity Queries (BAQs), dashboards, and reports to meet user requests
• Perform data maintenance, cleanup, and mass updates using approved tools such as DMT, with review and oversight
• Monitor scheduled processes and system integrations, identify failures, and report them to senior analysts
• Test new configurations, BPMs, customizations, and Epicor updates before release to production
• Write and maintain user guides, process documentation, and training materials
• Train end users on Epicor screens and workflows
• Collect and document business requirements from users for enhancement requests
• Help with user security, menu access, and account setup

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience
• Working knowledge of relational data concepts (tables, keys, joins) and basic SQL
• Strong Excel skills, including lookups, pivot tables, and data cleanup
• Logical, methodical troubleshooting skills
• Clear written and verbal communication with non-technical users
• Ability to manage multiple support requests and follow through to resolution

Preferred Qualifications

• Experience using or supporting an ERP system (Epicor, SAP, NetSuite, Dynamics, Infor, etc.)
• Exposure to Epicor BAQs, dashboards, or SSRS reporting
• Familiarity with manufacturing, distribution, or shipping processes
• Any exposure to scripting or programming (C#, Python, PowerShell)