Systems Administrator: Windows/macOS, AD, SaaS

Rails; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Rails is seeking a Systems Administrator to support daily IT operations across Windows and macOS, end-user devices, and key business apps. The role covers on‑prem Active Directory, Domain Controllers, UniFi network management, and safeguarding systems while enabling employees to work efficiently.

The ideal candidate is service‑oriented, detail‑driven, and eager to grow in systems administration, networking, SaaS platforms like NetSuite, Celigo, and Shopify, with strong documentation habits and

Qualifications

• 1–3 years in IT support, help desk, systems administration, or a related technical role.
• Strong working knowledge of Windows and macOS support and administration.
• Hands-on familiarity with Active Directory, domain-joined environments, user/group management, and basic Domain Controller support.
• Experience with UniFi Network administration or similar small-to-mid-sized business networking environments.
• Experience supporting or administering SaaS and business systems such as NetSuite, Shopify, Celigo, or similar platforms is strongly preferred.
• Ability to troubleshoot across endpoint, application, identity, and network issues.
• Strong organizational skills, attention to detail, and documentation habits.
• Clear communication skills and a professional, customer-service-oriented approach.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

Responsibilities

• Provide day-to-day technical support for employees using Windows and macOS devices, including setup, configuration, troubleshooting, maintenance, and upgrades.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues with a focus on minimizing downtime.
• Perform user onboarding and offboarding, including workstation provisioning, account setup, access changes, and equipment recovery.
• Maintain endpoint health by ensuring operating systems, applications, patches, antivirus, and security settings remain current and compliant.
• Document standard support procedures, system configurations, and common troubleshooting steps.

Skills

Windows support

macOS support

Active Directory

Domain Controller

UniFi Network

NetSuite

Shopify

Celigo

SaaS platforms

Troubleshooting

Documentation

Job description

Rails is seeking a Systems Administrator to support daily IT operations across Windows and macOS, end-user devices, and key business apps. The role covers on‑prem Active Directory, Domain Controllers, UniFi network management, and safeguarding systems while enabling employees to work efficiently.

The ideal candidate is service‑oriented, detail‑driven, and eager to grow in systems administration, networking, SaaS platforms like NetSuite, Celigo, and Shopify, with strong documentation habits and