Systems Administrator III, Applications - MAS

Kaiser Permanente; Rockville (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

Kaiser Permanente is seeking a Systems Administrator III, Applications in Rockville, MD. The role participates in incident and problem management, resolving complex issues and coordinating prevention plans.

You will support enterprise systems and various IT domains, diagnose incidents, and work cross-functionally to improve performance. Responsibilities include monitoring, configuration, documentation, and collaboration with product users and vendors to ensure continuous improvement and timely

Qualifications

• Minimum two (2) years experience in application support.
• Bachelor's degree in a related field and minimum three (3) years IT/operations experience.
• Experience with large off-the-shelf applications is preferred.

Responsibilities

• Resolves complex issues through incident and problem management processes.
• Provides first and second level support for enterprise systems.
• Monitors systems to ensure stability, availability, and performance.
• Escalates issues to lead administrators per established processes.
• Plans and performs complex system configuration.
• Documents system configurations and procedures.

Skills

Communication

Collaboration

Problem solving

Time management

Education

Bachelor's degree in related field

Tools

IT systems administration tools

Job description

Job Summary:

In addition to the responsibilities listed below, this position participates in the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.

• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

• Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.

• Assists technical and project team members to resolve system problems and application-specific issues.

• Escalates identified issues, risks or problems to lead administrators according to processes.

• Plans and performs complex system configuration.

• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.

• Defines and tests maintenance and refresh activities.

• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.

• Assists with application-oriented administration and technical support for production and non-production environments.

• Supports vendor support activities, as appropriate.

• Recommends and executes performance tuning and optimization activities.

• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Minimum Qualifications:

• Minimum two (2) years experience in application support.

• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Additional Requirements:

Preferred Qualifications:

• Two (2) years experience in the administration and custom configuration of large off-the-shelf applications or software packages.

• Three (3) years system administration experience.

COMPANY: KAISER

TITLE: Systems Administrator III, Applications - MAS

LOCATION: Rockville, Maryland

REQNUMBER: 1448927

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.