Application Support Analyst

Texas Health and Human Services; Austin (TX); On-site; USD 57,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement

Job summary

Texas Health and Human Services (HHSC) in Austin seeks a Systems Analyst IV to act as SME for HHSC assistance programs and to support TIERS MOR security operations. The role includes advising multiple business areas, resolving issues, and contributing to system enhancements.

The position emphasizes collaboration with stakeholders, data reporting, and cross-team coordination. On-site work in Austin with telework options as noted in policy.

Qualifications

• Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences.
• Minimum of three years of experience within the State of Texas HHSC or equivalent IT/eligibility programs.
• Experience working with a broad range of stakeholders and with HHSC automated eligibility systems.

Responsibilities

• Serve as SME on HHSC assistance programs (Medicaid, TANF, SNAP) and advise business areas and system users.
• Assist TIERS MOR Unit as an assistant Systems Analyst and support security-related tasks.
• Support Foster Care/Adoption Assistance program tasks and issue resolution.
• Provide consultation to other IT and business teams regarding system modifications.

Skills

Communication

Analytical thinking

Stakeholder management

Technical writing

Education

Bachelor's degree

Tools

TIERS

State Portal

YourTexasBenefits.com

Job description

Date: Sep 11, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Application Support Analyst

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: TIERS Elgblty Apps Staff

Posting Number: 21347

Closing Date: 09/25/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,098.66 - $8,304.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift Telework: Telework:

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 1609 CENTRE CREEK

Other Locations: Austin

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix:

Brief Job Description

Assists with Legislative inquiries/duties. Responds to DFPS inquiries regarding Medicaid benefits (Adoption Assistance, Foster Care, Permanency Care Assistance). Responds to Data Integrity inquiries. Generates and distributes reports/data files as needed. Manage Office Resources (MOR)/TIERS Security: Monitors and processes service desk tickets, researching and performing troubleshooting functions to resolve issues; provides guidance to Business areas requesting clarification of TIERS Security and MOR roles/functionality; provides consultation to other areas of IT-SSA and Business areas regarding system modifications.

Essential Job Functions (EJFs)

• Serves as a Subject Matter Expert (SME) on HHSC assistance programs (Medicaid, TANF, SNAP, etc), providing guidance to external and internal business areas and system users to determine action to resolve various case exception(s). (25%)
• Serves as an assistant Systems Analyst for the TIERS Business Support/Security MOR Unit. (25%)
• Assists in completing tasks and resolving issues pertaining to Foster Care/Adoption Assistance programs. (25%)
• Provides support as needed to the Business Automation legislative liaison. (25%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of Health and Human Services IT Applications and eligibility systems (TIERS, State Portal, YourTexasBenefits.com).
• Skill in communicating effectively both orally and in writing.
• Ability to work professionally with a broad range of stakeholders.
• Ability to establish and maintain effective and harmonious working relationships.
• Ability to gather, assemble, correlate and analyze facts.
• Ability to research, prepare, and direct information effectively.
• Ability to develop and evaluate procedures and processes.
• Skill in developing creative and workable solutions to complex problems and issues.
• Ability to provide consultation to other Social Services Applications staff.
• Ability to analyze and interpret technical information system documentation/specifications.
• Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users.
• Knowledge of HHSC automated systems and reports.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences. Minimum of three years of experience with the State of Texas Health and Human Services organization required, with focus on eligibility programs or systems information management. Preferred experience working professionally with a broad range of stakeholders. Preferred knowledge of State of Texas, Health and Human Services (HHS) eligibility programs. Experience working with Texas HHSC automated eligibility systems preferred. Relevant experience that exceeds the minimum requirement may be substituted for the education requirement on a year-for-year basis.

Additional Information

Applicants must be willing to work a regular Monday through Friday schedule, on site in the Austin office.

Applicants who fail to follow the written instructions in completing the State of Texas employment application will be disqualified.

The posted salary range reflects the minimum and maximum for this position allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin