Systems Administrator III

Edgewise Therapeutics, Inc.; Boulder (CO); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Edgewise Therapeutics, Inc. is seeking a Systems Administrator III to support IT systems, applications, and end-user technology across business, lab, and hybrid work environments.

The role focuses on advanced technical support, cloud-platform administration, onboarding/offboarding, and proactive process improvements. Applicants should have 5+ years in service desk roles and strong Windows/Office 365 skills.

Qualifications

• Bachelor’s degree in computer science or equivalent IT certifications; 5+ years of Service Desk experience.
• Certifications in listed applications preferred.
• Strong knowledge of Windows 11 Enterprise, Microsoft Office 365, and Lenovo hardware.
• Hands-on hardware troubleshooting and IT support experience.
• Experience in hybrid/remote cloud-based Lifesciences environments and lab settings.
• Independent thinker with proactive system improvement skills.
• Willingness to travel up to 10%.

Responsibilities

• Provide tier I and II IT support and guidance to technicians.
• Document resolutions and update support tickets.
• Administer cloud-based systems and monitor user activity.
• Support onboarding and offboarding processes.
• Manage Microsoft 365 suite, Entra, Defender, and Intune.
• Oversee Box, Zendesk, Adobe, Docusign CFR Part 11, Zoom, and other tools.
• Assist with on-premise networking and AV/wireless systems.
• Coordinate with HR and InfoSec to disable access and ensure data retention policies.

Skills

Customer service

Technical troubleshooting

Hybrid/remote work

Independent thinking

Team orientation

Education

Bachelor’s degree in computer science or equivalent IT certifications

Tools

Microsoft 365 (Intune, Entra, Defender)

Box

Zendesk

Adobe

Docusign CFR Part 11

Zoom

Coupa

Netsuite

SmartSheet

Job description

The Systems Administrator III will support IT systems, applications, and end-user technology needs. This role provides advanced technical support, administers key cloud-based platforms, supports onboarding and offboarding, and helps maintain IT operations across business, lab, and hybrid work environments. The ideal candidate is customer-focused, technically strong, and proactive in improving systems and support processes.

Essential Job Duties and Functions:

• Provide consistent assistance and support for tier I and II level IT technicians in resolving technical issues.
• Ensure comprehensive documentation of technical issue resolutions and updates for support tickets.
• Administer various cloud-based systems, overseeing user activity monitoring, policy creation, and troubleshooting.
• Utilize advanced content search skills for data discovery and retrieval, supporting legal inquiries across multiple platforms.
• Work with internal IT support teams to build and update approved third-party software packages for user and lab systems.
• Perform routine maintenance and troubleshooting on computers and IT systems.
• Act as a point of contact for all computer and system-related concerns of Edgewise users.
• Respond to customer inquiries promptly and accurately.
• Administer and manage the following applications and processes as required by leadership:
• Microsoft 365 complete product suite including focus on Intune, Entra (including single sign on) and Defender.
• Box – GXP and non GXP administration and management.
• Zendesk ticketing system - Create and maintain workflows for automated ticket routing to support teams.
• Adobe - Maintain and manage user accounts and product licenses.
• Docusign CFR Part 11 and regular - Manages user accounts and access.
• Zoom – Administration and management
• Coupa – Administration and management. SOX experience preferred
• Netsuite - Administration and management. SOX experience preferred
• SmartSheet - Administration and management
• Conducts IT orientation and onboarding for all new hires.
• Support for IT Offboarding process for all departing employees, contractors, and service providers.
• Works closely with HR and InfoSec to ensure all user access is disabled and data retention procedures are completed accordingly.
• Support for on premise networking, Audiovisual and wireless solutions.
• Experience of ELN, Visualization tools, Systems Validation preferred

Required Education, Experience and Skills:

• Bachelor’s degree in computer science or equivalent IT certifications with 5+ years of previous Service Desk experience for a mid-size company.
• Certifications in any of the above applications preferred.
• Excellent technical knowledge of desktop and software, including all Windows 11 Enterprise, Microsoft Office 365, and Lenovo hardware.
• Relevant work experience including but not limited to hands‑on hardware troubleshooting experience; applications support including knowledge of IT support systems.
• Strong customer service skills, including ability to listen, interpret, and explain IT related concepts in non-technical terms.
• Experience in hybrid/remote cloud-based Lifesciences organizations required - Comfortable working in a lab environment.
• Independent thinker, proactive in improving IT systems.
• Strong team orientation with ability to work outside of assigned duties.
• Ability to prioritize and manage several milestones and projects efficiently.
• Multiple computer-related qualifications and certifications will be viewed favorably.
• Travel may be required (not expected more than 10%)
• Subject to extended periods of sitting and standing, vision to monitor, and moderate noise level.

Salary range: $85,000-$125,000, title and salary commensurate with experience