Systems Administrator II - Secret Clearance Help Desk

CACI International Inc.; Maryland; On-site; USD 70,000 - 143,000; Full time

Job summary

CACI International Inc. is seeking a Systems Administrator II to provide frontline IT support and system administration across the end-user environment in Maryland. You will resolve tickets, manage accounts, apply patches, and assist with new deployments.

The role requires security clearance, strong troubleshooting, and the ability to communicate complex technical concepts to non-technical users while maintaining documentation and security best practices.

Qualifications

• Active Secret security clearance is required.
• Bachelor's degree or equivalent experience in Electrical/Computer/Info Systems or related field.
• 3+ years of professional experience in systems administration or IT help desk support.
• Experience troubleshooting Windows and/or Linux desktop operating systems.
• Familiarity with Active Directory user account management, password resets, and basic group policy concepts.
• Experience using IT service management (ITSM) ticketing systems to track and resolve support requests.

Responsibilities

• Serve as first point of contact for end-user technical support requests via phone, email, ticketing system, or in-person.
• Diagnose and resolve hardware, software, network connectivity, and account access issues for desktop, laptop, and mobile devices.
• Perform account provisioning, password resets, and access management in Active Directory or equivalent directory services.
• Install, configure, and maintain workstation hardware, peripherals, and approved software applications.
• Escalate complex technical issues to senior systems administrators or specialized technical teams as needed.
• Maintain accurate documentation of help desk tickets, resolutions, and configuration changes in the ticketing system.
• Support imaging, deployment, and configuration of new workstations and equipment.
• Assist with maintaining network security by monitoring for and reporting suspicious activity or potential security incidents.
• Apply routine security patches, antivirus updates, and operating system upgrades to maintain a secure computing environment.
• Maintain configuration documentation for assigned infrastructure and user support activities.
• Provide basic training and guidance to end users on software applications, systems access, and IT security practices.
• Support VTC, printer, and peripheral device troubleshooting and maintenance.

Skills

Troubleshooting

Customer service

Independent work

Communication

Education

Bachelor's degree or equivalent experience in Electrical/Computer/Info Systems

Tools

Active Directory

ITSM ticketing system

Remote desktop tools

Job description

CACI International Inc. is seeking a Systems Administrator II to provide frontline IT support and system administration across the end-user environment in Maryland. You will resolve tickets, manage accounts, apply patches, and assist with new deployments.

The role requires security clearance, strong troubleshooting, and the ability to communicate complex technical concepts to non-technical users while maintaining documentation and security best practices.