Systems Administrator II — Frontline IT & Security (Secret)

CACI International Inc; Maryland; On-site; USD 70,000 - 143,000; Full time

Job summary

CACI is seeking a Systems Administrator II (Help Desk) to provide frontline IT support and systems administration in Maryland. You will resolve hardware and software issues and ensure end-user and network availability while managing user accounts in Active Directory and applying security patches.

Responsibilities include taking tickets, troubleshooting, deploying workstations, and documenting changes. Candidates need a BS in a technical field, 3+ years of experience, and an Active Secret

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of professional experience in systems administration or IT help desk support.
• Active Secret security clearance is required.

Responsibilities

• Serve as first point of contact for end-user support via phone, email, or in person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Perform account provisioning, password resets, and AD management.
• Install, configure, and maintain workstation hardware and software.
• Escalate complex issues to senior staff when needed.
• Maintain documentation of tickets, resolutions, and changes.

Skills

Help desk

Windows

Linux

Active Directory

Troubleshooting

Documentation

Customer service

Security patches

Networking basics

Multitasking

Education

Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems (or equivalent experience)

Tools

Active Directory

ITSM ticketing systems

SCCM

PowerShell

VTC equipment

Network monitoring tools

Job description

CACI is seeking a Systems Administrator II (Help Desk) to provide frontline IT support and systems administration in Maryland. You will resolve hardware and software issues and ensure end-user and network availability while managing user accounts in Active Directory and applying security patches.

Responsibilities include taking tickets, troubleshooting, deploying workstations, and documenting changes. Candidates need a BS in a technical field, 3+ years of experience, and an Active Secret