Systems Administrator II — IT Support (Secret)

CACI International; Maryland; On-site; USD 86,000 - 143,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Competitive benefits

Job summary

CACI International is seeking a Systems Administrator II to provide frontline IT support and systems administration. You will resolve hardware and software issues, manage user accounts, apply patches, and support new deployments.

The role requires an Active Secret clearance, a relevant bachelor’s degree, and 3+ years of experience in IT/help desk. Travel up to 10% local. The salary range is posted with a broad spectrum for Maryland-based positions.

Qualifications

• Active Secret clearance required.
• Bachelor’s degree in a related field or equivalent experience.
• 3+ years in systems administration or IT help desk.
• Experience troubleshooting Windows and/or Linux desktops.
• Active Directory user/account management and password resets.
• Networking fundamentals: TCP/IP, DNS, DHCP.
• Experience with ITSM ticketing systems.
• Strong customer service orientation and ability to explain technical concepts to non-tech users.
• Ability to work independently under supervision and prioritize requests.
• Compliance with Cyber WorkForce directives and certifications.

Responsibilities

• Serve as first point of contact for end-user support via phone, email, ticketing system, or in person.
• Diagnose and resolve desktop, laptop, mobile, and network access issues.
• Provision accounts and manage access in Active Directory.
• Install, configure, and maintain workstation hardware and software.
• Escalate complex issues to senior staff as needed.
• Document tickets, resolutions, and configuration changes in the ticketing system.
• Support imaging, deployment, and configuration of new workstations.
• Monitor for security incidents and report suspicious activity.
• Apply routine security patches and OS updates.
• Maintain configuration documentation for infrastructure and user support.

Skills

Help desk support

Windows troubleshooting

Linux troubleshooting

Active Directory

Networking fundamentals

ITSM experience

Communication to non-tech

Independent work

Cybersecurity awareness

Education

Bachelor’s degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems

Tools

SCCM

MDT

Ghost

PowerShell

Job description

CACI International is seeking a Systems Administrator II to provide frontline IT support and systems administration. You will resolve hardware and software issues, manage user accounts, apply patches, and support new deployments.

The role requires an Active Secret clearance, a relevant bachelor’s degree, and 3+ years of experience in IT/help desk. Travel up to 10% local. The salary range is posted with a broad spectrum for Maryland-based positions.