Systems Administrator II

The General Hospital Corporation; Nantucket (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated seeks a skilled Systems Administrator to manage, maintain, and support multiple systems across Nantucket Cottage Hospital, ensuring reliable, secure operations. You will perform proactive rounds, monitor alarms, address temperature/control issues, and provide rapid triage for emergent problems.

You will collaborate with department leaders to identify needs, improve workflows, and support enterprise priorities, with on-site work Monday–Friday and periodic on-call

Qualifications

• Bachelor's Degree Related Field of Study required.
• Experience can be accepted in lieu of a degree.
• 5-7 years experience in systems/admin required.

Responsibilities

• Manage, maintain, and troubleshoot systems, applications, computer equipment, and peripheral devices.
• Monitor system performance, alarms, and operational indicators to identify issues.
• Triage and provide break-fix support for emergent system issues and coordinate resolution.
• Support and mentor systems administrators and other team members.
• Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.
• Collaborate with departmental, technical, and operational teams to identify system needs and improve workflows.

Skills

Operating Systems

Networking

Database Mgmt

Scripting

Backup & Recovery

Disaster Recovery

Education

Bachelor's Degree

Experience can be accepted in lieu of a degree

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing, maintaining, and supporting multiple systems and applications across Nantucket Cottage Hospital to ensure reliable, efficient, and secure operations. This role takes a proactive, hands-on approach to system support through regular rounding and check-ins with departments, monitoring system alarms, and identifying and addressing temperature, control, or other operational issues.

Provides triage and break-fix support for emergent issues, helping assess problems, prioritize needs, coordinate appropriate resources, and restore normal operations as quickly as possible. The position also partners closely with departmental leaders and operational teams to identify system needs, improve workflows, and provide ongoing technical support.

In addition to day-to-day system operations, the role supports broader Mass General Brigham initiatives and projects related to quality, patient experience, system integration, and organizational goals. The individual works collaboratively across teams to ensure technology and systems effectively support departmental and enterprise priorities.

Essential Functions

• Conduct regular rounding and check-ins with departments to proactively identify system concerns, operational needs, and opportunities for improvement.
• Monitor system performance, alarms, temperature and control conditions, and other operational indicators to identify and address potential issues.
• Triage and provide break-fix support for emergent system issues, prioritizing needs and coordinating resolution to minimize disruption to operations.
• Manage, maintain, and troubleshoot systems, applications, computer equipment, and associated peripheral devices.
• Maintain system efficiency and stability while supporting the security and integrity of systems and data.
• Respond to system outages, service interruptions, and other technical or operational issues and provide escalation support when appropriate.
• Support and mentor systems administrators and other team members within the department or functional area.
• Perform application administration activities, including creating, modifying, and removing user access and supporting secure access to applications, databases, messaging systems, and other technology.
• Partner with department leadership to plan, coordinate, and schedule software, hardware, system, and operating system updates.
• Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.
• Prioritize and respond to service requests, providing timely communication and follow-up to departments and stakeholders.
• Participate in Mass General Brigham projects and initiatives supporting quality, patient experience, integration goals, operational improvements, and other organizational priorities.
• Collaborate with departmental, technical, and operational teams to identify system needs, troubleshoot issues, and support effective workflows.
• Identify opportunities to improve system reliability, efficiency, and the overall end-user experience.

Qualifications

Bachelor's Degree Related Field of Study required

Experience can be accepted in lieu of a degree

5-7 years experience in systems/applications administration required

Knowledge, Skills and Abilities

• Proficient technical skills, including knowledge of operating systems, networking, and database management.
• Excellent communication, problem-solving, and project management skills are also important for success in this role.
• Experience with scripting languages.
• Experience with backup and recovery technologies and disaster recovery planning.
• Proficiency in a variety of operating systems.

Additional Job Details (if applicable)

Onsite Work Schedule: Onsite M-F // 8:30-5pm // Nantucket Cottage Hospital

On Call Coverage needed for evenings and weekends approximately every 3 weeks - stipend included

Remote Type: Onsite

Work Location: 57 Prospect Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $79,560.00 - $115,720.80/Annual

Grade: 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. Th