Systems Administrator I

The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health; United States; Hybrid; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K available

Employer paid disability insurance

Employer paid life insurance

Pre-tax FSA for medical and dependent

Hybrid schedule

Job summary

The Systems Administrator I at Vibrant Emotional Health supports the day-to-day IT infrastructure, focusing on Windows and hybrid environments. You will monitor, troubleshoot, and maintain servers, desktops, and network gear while collaborating with the IT team to keep systems reliable and secure.

Required qualifications include a Bachelor's degree in IT or related field, 2+ years of IT experience, and certifications such as A+ or Network+. Experience with AWS/Azure and Microsoft 365 is a plus.

Qualifications

• Bachelor’s degree in information systems, computer science, or a related field, or equivalent work experience with certifications.
• 2+ years of experience in IT support or systems administration.
• 2+ years of experience in Windows Server and basic network concepts.
• CompTIA A+, Network+, and/or Microsoft certifications are a plus.

Responsibilities

• Monitor server and network performance to ensure efficient operation.
• Assist with routine maintenance, updates, and patches in hybrid environments (on‑premise, AWS, Azure).
• Assist with installation and configuration of servers, computers, and network equipment.
• Support new user accounts, permissions, and access rights.
• Help maintain and monitor backup solutions and data recovery processes.
• Follow basic security protocols and enforce password policies and access control.

Skills

Windows Server

Active Directory

Networking basics

Cloud environments

Microsoft 365

Security policies

Troubleshooting

Education

Bachelor's Degree in Information Systems, Computer Science, or related field

Tools

AWS

Azure

Windows Server

Active Directory

Microsoft 365

Job description

Position Title: Systems Administrator I Department: Enterprise IT Reports to: Manager, IT Infrastructure Location: Hybrid Schedule: Monday - Friday, 9 to 5PM ET Hourly Range: $36.92 - $49.40

Position Overview: The Systems Administrator I is responsible for the day-to-day maintenance and support of the company’s IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.

Duties/Responsibilities

• Monitor server and network performance, ensuring systems are operating efficiently and without issues.
• Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure)
• Assist with the installation and configuration of servers, computers, and network equipment.
• Support the setup of new user accounts, permissions, and access rights
• Help maintain and monitor backup solutions to ensure data is regularly and securely backed up.
• Assist in executing data recovery processes when needed
• Implement and follow basic security protocols, including antivirus management, password policies, and user access control.
• Ensure systems are kept secure through regular updates and monitoring
• Maintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures.
• Keep logs of system changes and incidents
• Work closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues.
• Assist with larger infrastructure projects under guidance from more experienced team members
• Assist in system upgrades, including operating system patches, hardware replacements, and software installations
• Provide technical support to end-users, resolving hardware and software issues as assigned in a timely manner.
• Escalate more complex problems to higher-level system administrators when necessary
• Other duties as assigned

Required Skills/Ability

• Strong knowledge of Windows family (Servers and Desktop). Linux knowledge is a plus
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and common networking hardware (firewalls, routers, switches)
• Familiarity with Active Directory and user account management
• Basic troubleshooting of hardware (PCs, laptops, printers) and software issues
• Ability to follow and enforce security policies, including password management and data protection
• Experience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plus

Required Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted
• 2+ years of experience in IT support or systems administration
• 2+ years of experience in Windows Server environments and basic network concepts
• 2+ years of experience with troubleshooting hardware and software issues
• CompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plus

Physical Requirements

• Must be able to remain in a stationary position 50% of the time
• Will frequently communicate over video calls with internal and external stakeholders
• Must be able to lift and handle equipment up to 50 pounds.
• Occasional after-hours or on-call work may be required for critical system maintenance or issue resolution

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Benefits

• medical
• dental
• vision
• supplemental income insurance
• employer paid disability insurance
• employer paid life insurance
• pre-tax FSA for medical and dependent care
• 401K available

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.