Senior Engineer, Salesforce

The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health; United States; Remote; USD 100,000 - 132,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Supplemental income insurance

Disability insurance

Life insurance

Pre-tax FSA

401K

Job summary

Vibrant Emotional Health (formerly MHA-NYC) is seeking a Salesforce Senior Engineer to support CRM programming and design. Location is Remote within the U.S., reporting to the CRM Director, with a salary range of $99,800 - $132,300.

Responsibilities include leading CRM best-practice evaluations, integration, and end-user support, while collaborating with vendors, UI/UX designers, and data analysts to deliver scalable Salesforce solutions.

Qualifications

• Bachelor’s degree required; relevant field preferred.
• 5+ years as CRM Engineer or similar role.
• Hands-on CRM implementation, administration, maintenance and optimization experience with leading CRM (Salesforce or similar).

Responsibilities

• Lead evaluations and improvements of CRM coding practices and tools.
• Evaluate and improve CRM analysis, design, development, testing, modification, and integration.
• Maintain awareness of Salesforce CRM systems and advancements.
• Assess and resolve technical problems.
• Provide daily administrative support and end-user assistance.
• Create documentation and procedures per Vibrant methodology for development, installation and maintenance.
• Collaborate with product vendors and systems integrators on delivery of solutions.
• Coordinate with business partners on user acceptance testing.
• Work with project managers, UI/UX designers, developers, and data analysts.

Skills

CRM fundamentals

CRM implementations

Salesforce expertise

Technical communication

Salesforce applications

Integration delivery

Technical documentation

Deadline-driven

APIs

Apex

Creative problem solving

Education

Bachelor’s degree in related field

Tools

Salesforce

Job description

Position Title: Senior Engineer, Salesforce

Salary Range: $99,800 - $132,300

Department: IT

Reports to: CRM Director

Location: Remote

Position Overview

The Salesforce Senior Engineer assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM and its features and functionality.

Duties/Responsibilities

• Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements in Salesforce CRM systems.
• Assess severity of problems, determine corrective action, and resolve technical problems.
• Monitor end user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems, and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.

Required Skills/Abilities

• Deep understanding of CRM fundamentals and advanced features
• Experience supporting large-scale CRM implementations and upgrades
• Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)
• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
• Ability to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
• Familiarity with APIs
• Working knowledge of Apex
• Creative problem solver

Required Qualifications

• A Bachelor’s Degree in a related field (additional experience may be substituted in lieu of a degree)
• 5+ years of experience as a CRM Engineer or similar role

Physical Requirements

• Must be able to remain in a stationary position for at least 50% of the time
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Will frequently communicate over video calls and other channels with internal and external stakeholders

Compensation and Benefits

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including

• medical
• dental
• vision
• supplemental income insurance
• employer paid disability insurance
• employer paid life insurance
• pre-tax FSA for medical and dependent care
• 401K available

Equal Opportunity Statement

Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Company History

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.