Senior Engineer, Salesforce

Vibrant Emotional Health; United States; Remote; USD 100,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with company match

Disability and life insurance

Pre-tax FSA for medical and dependent-

Job summary

Vibrant Emotional Health is seeking a Salesforce Senior Engineer to manage and optimize our Salesforce CRM. You will lead implementations, administer security, build reports and dashboards, and collaborate with IT and business users to deliver scalable CRM solutions.

The role emphasizes hands-on development, integrations via REST API, and ongoing improvements to CRM processes within a remote work framework. A strong background in Salesforce with 5+ years of experience is required.

Qualifications

• Bachelor's degree in a related field; 5+ years CRM Engineer experience
• Strong understanding of Salesforce features, architecture and best practices
• Experience supporting large-scale CRM implementations and upgrades
• Ability to write technical specifications and documentation
• Excellent communication with engineering and management teams

Responsibilities

• Lead evaluations and improvements of CRM coding practices and standards
• Contribute to analysis, design, development, testing, modification and integration of Salesforce CRM
• Maintain Salesforce CRM including updates, enhancements and security
• Provide end-user support and administer CRM daily
• Collaborate with vendors, SI partners and cross-functional teams on delivery of solutions
• Prepare end-user documentation and technical guides

Skills

Salesforce

CRM administration

Dashboards

REST API

Data migration

Technical documentation

Apex

Stakeholder communication

Integration

Security configuration

Education

Bachelor's degree

CRM engineering experience

Tools

Salesforce

CRM platforms

Data migration tools

Job description

Position Title: Senior Engineer, Salesforce Salary Range: $99,800 - $132,300 Department: IT Reports to: CRM Director Location: Remote

Position Overview

The Salesforce Senior Engineer assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM and its features and functionality. The Senior CRM Engineer maintains the Salesforce CRM system including updates, enhancements, building reports, managing dashboards and security.

Duties/Responsibilities

• Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements in Salesforce CRM systems.
• Assess severity of problems, determine corrective action, and resolve technical problems.
• Monitor end user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems, and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.

Required Skills/Abilities

• Deep understanding of CRM fundamentals and advanced features.
• Experience supporting large-scale CRM implementations and upgrades.
• Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar).
• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
• Ability to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
• Familiarity with APIs.
• Working knowledge of Apex.
• Creative problem solver.

Required Qualifications

A Bachelor's Degree in a related field (additional experience may be substituted in lieu of a degree) 5+ years of experience as a CRM Engineer or similar role

Physical Requirements

Must be able to remain in a stationary position for at least 50% of the time
Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Will frequently communicate over video calls and other channels with internal and external stakeholders

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.