Systems Administrator I

Riva Solutions Inc; Boulder (CO); On-site; USD 65,000 - 75,000; Full time

Job summary

RIVA Solutions, Inc. is seeking a System Administrator I to support IT operations in a Federal scientific research environment.

You will perform foundational systems administration, customer support, asset management, and operational tasks while expanding expertise across enterprise infrastructure and cybersecurity. Responsibilities include system backups, security, ticketing, asset tracking with Sunflower, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with ticketing system such as Service Desk Plus or similar systems.
• Strong knowledge of Windows systems and experience supporting these systems.
• Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP.
• Familiarity with Microsoft Office and standard business application suites.
• Strong attention to detail and ability to follow established procedures and operational guidelines.
• Strong written and verbal communication skills.
• Ability to obtain and maintain a Public Trust background investigation.
• U.S. Citizen or otherwise authorized to work in the United States.

Responsibilities

• Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers.
• Ensure system security and data integrity through user account administration, password management, and resource monitoring.
• Perform daily system backups and file restoration activities as required.
• Monitor system availability and respond to routine user support requests.
• Assist with installation, configuration, and maintenance of hardware and software on Windows systems.
• Support IT asset tracking and inventory management using tools such as Sunflower.
• Triage, document, and track user trouble tickets; elevate issues as appropriate.
• Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements.
• Maintain detailed operational logs documenting system behavior and issues encountered.
• Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides.
• Support compliance with Federal cybersecurity requirements including FISMA and NIST standards.
• Participate in on-call rotations supporting N-Wave network operations as required.

Skills

Windows systems

Networking concepts

Ticketing systems

Public Trust

U.S. Citizen

Education

Bachelor’s degree in CS/IT or related field

Tools

Service Desk Plus

Sunflower

BigFix

TeamViewer

Druva

Job description

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

POSITION OVERVIEW

RIVA Solutions is seeking a System Administrator I to support IT operations in a Federal scientific research environment. This role provides foundational systems administration, customer support, asset management, and operational support services while developing expertise across enterprise infrastructure, cybersecurity, and Federal IT operations.

CORE RESPONSIBILITIES

• Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers.
• Ensure system security and data integrity through user account administration, password management, and resource monitoring.
• Perform daily system backups and file restoration activities as required.
• Monitor system availability and respond to routine user support requests.
• Assist with installation, configuration, and maintenance of hardware and software on Windows systems.
• Support IT asset tracking and inventory management using tools such as Sunflower.
• Triage, document, and track user trouble tickets; elevate issues as appropriate.
• Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements.
• Maintain detailed operational logs documenting system behavior and issues encountered.
• Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides.
• Support compliance with Federal cybersecurity requirements including FISMA and NIST standards.
• Participate in on-call rotations supporting N-Wave network operations as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with ticketing system such as Service Desk Plus or similar systems.
• Strong knowledge of Windows systems and experience supporting these systems.
• Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP.
• Familiarity with Microsoft Office and standard business application suites.
• Strong attention to detail and ability to follow established procedures and operational guidelines.
• Strong written and verbal communication skills.
• Ability to obtain and maintain a Public Trust background investigation.
• U.S. Citizen or otherwise authorized to work in the United States.

PREFERRED QUALIFICATIONS

• Foundational knowledge UNIX/Linux, and/or macOS operating systems.
• Experience with backup solutions such as Druva or similar technologies.
• Familiarity with monitoring, endpoint management, and asset tracking tools including BigFix and TeamViewer.
• Exposure to Federal cybersecurity frameworks including FISMA, NIST 800-53, and Risk Management Framework (RMF).
• Experience using IT service management or ticketing platforms.
• Experience supporting macOS managed environments using Jamf Pro and Apple Business Manager.
• Interest in atmospheric research, scientific computing, or high-performance computing environments.
• CompTIA A+, Network+, Security+, or equivalent certification (or actively pursuing certification).

The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs.

Pay range

$65,000 - $75,000 USD

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to [e-mail], we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.