Systems Administrator I

Safran Defense & Space, Inc.; Bedford (NH); On-site; USD 120,000 - 180,000; Full time

Job summary

Safran Defense & Space, Inc. in the United States is seeking a Director of Programs who will lead complex development programs within the Optronics business unit.

You will partner with engineering, product and customer teams to capture, plan, and execute programs through all stages of development and transition. The role emphasizes mentorship, supervisory responsibility, and cross-functional collaboration with SAFRAN Group partners, customers, and industry players to deliver execution excellence

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Systems, or related field.
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems Network Administrator with hands-on experience supporting end-users.
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Must be a U.S. Citizen or hold U.S. Protected Individual status.

Responsibilities

• Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
• Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
• Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
• Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
• Configure, deploy, image, and maintain desktop and laptop computers using established standards and procedures.
• Diagnose and resolve workstation, printer, peripheral, and application-related issues both remotely and in person.
• Escalate complex technical issues to senior IT staff while maintaining ownership and communication with the end user.
• Maintain accurate ticket documentation, knowledge base articles, and support procedures.
• Support conference room technology, audio/visual systems, and collaboration tools.
• Assist with IT projects, technology rollouts, and process improvement initiatives as assigned.
• Manage IT inventory and asset tracking to ensure accurate records and equipment availability.
• Support basic network connectivity troubleshooting, including wireless access, printers, switches, and remote-access issues.
• Adhere to ITIL-based incident, request, and change management processes.

Skills

MS O365 proficiency

Ticketing systems

Customer service

Team collaboration

Communication skills

U.S. citizenship required

Education

Bachelor’s degree or higher in CS/IS or related field

Tools

Active Directory

Microsoft Entra ID

Job description

About Our Mission

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.!

Safran DSI Business Unit

Optronics

Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Headquartered in Bedford, NH, Safran DSI Optronics (formerly Optics 1) is a global leader in full-service design and production of electro-optic and navigation systems. Leveraging core competencies in defense technologies, Optronics provides unmatched, first-class mission solutions for military and law enforcement personnel.

We have a high-paced, high-energy environment focused on acknowledging individual and team successes, as well as overall growth. Optronics is a community that cares about the mission of our customers. Our team believes in supporting and enriching our community through engagement; whether that means giving back to our troops, veterans and their families, investing in next generation innovators through STEM education, or higher education initiatives, giving back is an important part of who we are as a team.

If you’re ready to join our mission and serve those who serve, Safran DSI is the perfect place for you to take your career to the next level. Make a real difference and be part of something extraordinary.

Position Profile

The Director of Programs is a team builder and leader who thrives at the intersection of customer engagement and management of complex technically-intense development programs and portfolios through all stages of product development. Reporting to the Vice President of Programs, the Director of Programs provides program capture and execution leadership to our engineering development and transition teams. The Director of Programs focuses not only on program execution, but also mentorship and supervisory responsibility. This individual works cross-functionally with stakeholders across the organization to achieve execution excellence through the use of well-established program- and engineering management techniques. The Director of Programs is a key Programs interface with relevant stakeholders across the SAFRAN Group, industry partners, and current and prospective customers, with a goal of advancing the tactical and strategic objectives of the Safran DSI - Optronics business as a whole.

Responsibilities

• Serve as the primary provider of Tier 1 technical support for end users in a Windows 11 and Microsoft 365 environment.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
• Deliver exceptional customer service while maintaining regular communication and follow-up with users throughout the support process.
• Perform employee onboarding and offboarding activities, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
• Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
• Configure, deploy, image, and maintain desktop and laptop computers using established standards and procedures.
• Diagnose and resolve workstation, printer, peripheral, and application-related issues both remotely and in person.
• Escalate complex technical issues to senior IT staff while maintaining ownership and communication with the end user.
• Maintain accurate ticket documentation, knowledge base articles, and support procedures.
• Support conference room technology, audio/visual systems, and collaboration tools.
• Assist with IT projects, technology rollouts, and process improvement initiatives as assigned.
• Manage IT inventory and asset tracking to ensure accurate records and equipment availability.
• Support basic network connectivity troubleshooting, including wireless access, printers, switches, and remote-access issues.
• Adhere to ITIL-based incident, request, and change management processes.

What You’ll Need To Be Successful

• Bachelor’s degree, Associate’s degree, or technical diploma in Computer Science, Information Systems, or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems Network Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Must be a U.S. Citizen or hold U.S. Protected Individual status.

Ideally, You’ll Also Have

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cableExperience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus

Experience with Microsoft Entra and Windows Active Directory

Experience with Microsoft Entra and Windows Active Directory

TRAVEL

No travel associated with this role

Eeo Statement & Accessibility

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).