System Administrator I at Optics 1, Inc. Bedford, NH

Comunidade Metodista; Bedford (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Optics 1, Inc. in Bedford, NH is seeking a Systems Administrator I to support end users, install software/hardware, and maintain corporate IT systems across office, satellite, and remote workflows. The role includes imaging computers, troubleshooting server/desktop issues, and documenting fixes.

Candidates should have a related degree or equivalent experience, MS 365 proficiency, and the ability to work in a team with occasional after-hours support. U.S. Citizenship is required.

Qualifications

• Bachelor’s degree, Associate degree, or technical diploma in CS or related field
• Relevant certifications (Microsoft, Cisco, CompTIA) desired
• Up to 2 years as Help Desk/Systems Admin supporting end-users
• Experience with server, desktop, and printer hardware
• Proficiency in MS 365
• Experience with ticketing systems
• Strong verbal and written communication skills
• Teamwork and customer service orientation
• U.S. Citizenship is required

Responsibilities

• Provide end-user support in a Windows 11 environment for line-of-business apps
• On/off-boarding of new employees (laptop, phone, desk, badging)
• Provide limited server hardware and software support
• Support network infrastructure hardware (switches, routers, APs, printers)
• Assist IT projects and document results
• Develop standard processes and ensure tasks finish on schedule

Skills

Help desk experience

Customer service

Teamwork

Communication skills

US Citizenship

Education

Bachelor’s / Associate / technical diploma in CS or related field

Tools

MS O365

Ticketing systems

Server/desktop/printer hardware

Job description

System Administrator I job at Optics 1, Inc.. Bedford, NH.

Safran Optics 1 is a global leader in full-service design and production of electro-optic and navigation systems. Leveraging core competencies in defense technologies, Optics 1 provides unmatched, first-class mission solutions for military and law enforcement personnel. The company also offers solutions for commercial, aerospace, industrial, medical and research industries. Optics 1’s product portfolio includes devices and modules for surveillance and reconnaissance missions for dismounted soldier, airborne, naval and land vehicle operations. Optics 1 designs, develops, and manufactures products at its headquarters in Bedford, New Hampshire. The company also has additional research and development and engineering capabilities in Simi Valley and Costa Mesa, California. As part of the Safran Group, Optics 1 is also proud to provide capabilities from Safran Vectronix and Safran Electronics and Defense.

POSITION PROFILE:

The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software/hardware, ensuring compatibility of installed software/hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server/desktop software/hardware problems, and identifying, implementing and documenting system fixes.

RESPONSIBILITIES:

• Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications.
• Perform onoff-boarding of new employees (laptop, phone, desk, badging, etc.)
• Providing limited server hardware and software support.
• Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc.
• Provide support with any IT related projects as needed.
• Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree, Associate degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or SystemsNetwork Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Requires U.S. Citizenship

IDEALLY, YOU’LL ALSO HAVE:

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cable
• Experience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus
• Experience with Microsoft Entra and Windows Active Directory