Systems Administrator (Full-Time)

Williams Bros Pharmacy; Washington (IN); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Health insurance

PTO (2 weeks)

401k with company match

Life insurance

Dental

Vision

Wellness program

Job summary

Williams Bros Health Care Pharmacy seeks an IT professional to configure, install, and maintain its corporate network and end-user support services. You will work with internal and external stakeholders to ensure high availability, document solutions, and manage IT projects.

The role focuses on network security, system integrity, disaster recovery, and daily helpdesk support, with regular hours and on-call rotation. Candidates should bring strong collaboration and communication skills.

Qualifications

• Supports End Users and Customers in a positive, helpful and proactive manner.
• Documents solutions in the HD solution and communicates root cause and fix to users.
• Translates user requirements into technical specifications.
• Manages IT projects and develops project charters.

Responsibilities

• Configures, installs and maintains network elements to ensure high availability.
• Designs and deploys LAN/WAN networks.
• Monitors security and availability of network and systems.
• Maintains disaster recovery and backup procedures.

Skills

End-user support

Technical documentation

Requirements gathering

Vendor coordination

Project management

Tools

Helpdesk software

Ticketing systems

Job description

Configures, installs and maintains all elements of the corporate network including voice, data, security, data storage, computing and mobility assets. Works with internal and external parties to ensure high availability of all systems.

Principal Roles and Responsibilities

General Information Technology

• Supports End Users and Customers in a positive, helpful and proactive manner.
• Troubleshoot problems reported by users. Resolves helpdesk tickets as assigned and communicates with end users to inform and educate them about root cause and the problem solution. Documents solutions in the HD solution.
• Identify and document user requirements, translate user requirements into technical specifications.
• Seeks out and recommends new and improved solutions, upgrades, processes and technologies.
• Prepares technical documentation and training aids for all systems.
• Manage IT projects.
• Develops Project Charters to define and communicate the project’s business case.
• Develops and executes test plans to validate system/application works according to end user needs.
• Develops and maintains positive relationship with vendors, consultants and other IT Solution providers.
• Assists end users with various reporting needs.
• Provides exceptional communication and teamwork among the IT Team and with all users and departments.
• Performs off hours IT support.
• Triage Help Desk tickets
• Monitors user requests via phone, email and helpdesk ticketing systems to ensure timely resolution to user issues.
• Assigns HD Tickets based on team member abilities.
• Performs other duties as assigned

Network Management

• Installs, configures and maintains all elements of the corporate network and works with internal and external parties to ensure high availability.
• Design and deploy networks.
• Ensure network connectivity throughout the company's LAN/WAN infrastructure is on par with user requirements and technical considerations.
• Support SANs, LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Maintain network and system security.
• Monitor networks to ensure security and availability to users.
• Maintain integrity of the network, server deployment, and security.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers, faxes, scanners, etc.

Hardware Management:

• Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
• Deploys, maintains and administers servers, desktop computers, printers, routers, switches, firewalls, phones/phone systems, personal digital devices, smartphones, software deployment, security updates and patches.
• Maintain hardware/software tracking and maintenance documentation
• Develop recommendations for future needs
• Troubleshoots and resolves issues
• Develops, implements and maintains disaster recovery and back-up procedures to ensure reliable recovery of information and technical assets.
• Develops, implements and maintains information and application security control procedures.

Monday - Friday 8:00 a.m. - 5:00 p.m. (includes an on-call rotation).

We believe that offering a robust line of benefits supports our employee’s desire to have a more fulfilling career with WB. Our benefits ensure your ability to continuously grow, stay healthy, and keep a balance between work and home.

WB Benefits:

• Competitive Wages
• Health - HDHP and PPO Plans
• Telemedicine (Teledoc) -- $0 for Virtual Medical Visit, $0 for Virtual Dermatology Visit, and $0 for Virtual Mental Health Visit
• Dental
• Vision
• Infertility Treatment - Combined family maximum of $10,000 per lifetime
• Health Savings Account w/ Company Contribution - $500 Annually for Employee Only and $1,000 Annually for all other tiers (with the HDHP Plan only)
• Aflac Supplemental Plans - Life (Whole, Term, or Combination), Short Term Disability, Hospital Choice Plan, and Catastrophic Choices (Accident, Cancer, and Critical Illness)
• Paid Time-Off (PTO)(2 weeks of PTO per year at 40 hours working per week) - Accrues from Day 1 of employment
• 6 Paid Holidays
• 1 Floating Holiday - after 90 days of employment
• 401k with Company Match - WB will match 100% for the first 3% and 50% for the next 2% that an employee contributes after 1 year of service and working a minimum of 1000 hours in a calendar year
• Employer Provided Life Insurance - $10,000 Benefit
• Christmas Club
• Daviess County YMCA - 10% Employee Discount
• Holiday World Fun Club Discount
• Employee Referral Bonus Program - $1,000 after 90 days of employment
• Annual Wellness Screening and Incentive
• Annual Fitness Reimbursement Program - Up to $100 annually
• Employee Discount - 30% Discount on Over the Counter Products

Do you believe the care you provide improves the lives of patients and customers? Williams Bros. Health Care Pharmacy is a family owned and operated business comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations.

If you share these beliefs, don't wait any longer to come join our team of caring and dedicated employees who demonstrate our core values of Customer Service, Teamwork, Dedication and Respect in every aspect of their work.