Systems Administrator-Assigned

Eakes-Office-Solutions; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Eakes-Office-Solutions is seeking a Systems Administrator - Assigned to deliver on-site IT support at a designated healthcare client in Lincoln, NE. The role requires strong communication, urgency, independent decision-making, and high-quality service in a healthcare setting.

The Systems Administrator will be the primary IT contact at the customer location, handling desktops, laptops, printers, Microsoft 365, AD, and basic networking, with ticketing documentation and escalation as needed.

Qualifications

• 2+ years IT support in a help desk or MSP environment.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Knowledge of Windows, Microsoft 365, Active Directory, and endpoint management.
• HIPAA experience preferred.

Responsibilities

• Maintain a full-time onsite presence at the assigned customer location.
• Serve as the primary day-to-day IT contact for customer staff and leadership.
• Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking.
• Document all work accurately within the ticketing system.
• Escalate issues to higher-level engineering resources when necessary.
• Assist with workstation deployments, onboarding/offboarding, and routine IT maintenance.

Skills

IT support

Communication skills

Customer service

Independent work

Time management

Troubleshooting

Tools

Active Directory

Microsoft 365

Endpoint management

Ticketing system

Job description

Job SummaryThe Systems Administrator - Assigned serves as the primary onsite IT resource for adesignated healthcare client. This individual works from the customer location on a full-timebasis and acts as a trusted extension of both the client organization and Eakes. The rolerequires strong communication skills, a sense of urgency, independent decision-making, andthe ability to deliver high-quality technical support and customer service in a healthcareenvironment.Primary Job Duties/Responsibilities Maintain a full-time onsite presence at the assigned customer location. Serve as the primary day-to-day IT contact for customer staff and leadership. Respond to technical issues with urgency and professionalism. Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basicnetworking issues. Document all work accurately within the ticketing system. Communicate clearly with end users, customer leadership, vendors, and Eakes ManagedIT staff. Escalate issues to higher-level engineering resources when necessary. Identify recurring issues and opportunities for operational improvement. Participate in Eakes meetings, training events, and required team activities. Assist with workstation deployments, application support, onboarding, offboarding, androutine IT maintenance.OTHER DUTIES AS MAY BE ASSIGNEDQualificationsRequired Qualifications 2+ years of IT support experience in a help desk, service desk, desktop support, ormanaged services environment. Strong communication and customer service skills. Ability to work independently with minimal supervision. Strong organizational, troubleshooting, and time-management skills. Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpointmanagement, and common business applications. Ability to prioritize competing requests and maintain a high level of responsiveness.Preferred Qualifications Prior experience working in a healthcare or medical environment. Experience supporting HIPAA-regulated organizations and handling sensitiveinformation appropriately. Experience working within an MSP environment. CompTIA A+, Network+, Microsoft, or comparable certifications. Experience supporting basic networking, wireless connectivity, and line-of-businessapplications.Other Ability to be a self-starter and work with a team Exceptional customer service skills Excellent interpersonal skills Creative problem solver Strong communication skills Travel as necessary to customer locations Valid driver's license and good driving record Ability to lift 60 pounds as needed during workday