Systems Administrator-Assigned

Eakes Office Solutions; Lincoln (NE); On-site; USD 45,000 - 55,000; Full time

Job summary

Paycom - ATS in Lincoln, NE seeks a Systems Administrator - Assigned to be the primary onsite IT resource for a designated healthcare client. The role requires strong communication, a sense of urgency, independent decision-making, and delivering high-quality technical support in a healthcare environment.

Responsibilities include maintaining a full-time onsite presence, acting as the main IT contact for staff and leadership, supporting desktops, Microsoft 365, AD, and basic networking, and

Qualifications

• 2+ years IT support in help desk or desktop support.
• Strong communication and customer service.
• Ability to work independently with minimal supervision.
• Strong organizational, troubleshooting, and time-management skills.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management.

Responsibilities

• Maintain a full-time onsite presence at the assigned customer location.
• Serve as the primary day-to-day IT contact for customer staff and leadership.
• Respond to technical issues with urgency and professionalism.
• Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking issues.
• Document all work accurately within the ticketing system.
• Communicate clearly with end users, customer leadership, vendors, and Eakes Managed IT staff.
• Escalate issues to higher-level engineering resources when necessary.
• Identify recurring issues and opportunities for operational improvement.
• Participate in Eakes meetings, training events, and required team activities.
• Assist with workstation deployments, application support, onboarding, offboarding, and routine IT maintenance.

Skills

IT support

Customer service

Independent work

Time management

Communication skills

Tools

Microsoft 365

Active Directory

Endpoint management

Job description

Job Details: Job Location: Lincoln O Street Location - Lincoln, NE, Position Type: Full Time, Salary Range: $45000.00 - $55000.00Salary/year, Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a designated healthcare client. This individual works from the customer location on a full-time basis and acts as a trusted extension of both the client organization and Eakes. The role requires strong communication skills, a sense of urgency, independent decision-making, and the ability to deliver high-quality technical support and customer service in a healthcare environment.

Primary Job Duties/Responsibilities

• Maintain a full-time onsite presence at the assigned customer location.
• Serve as the primary day-to-day IT contact for customer staff and leadership.
• Respond to technical issues with urgency and professionalism.
• Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking issues.
• Document all work accurately within the ticketing system.
• Communicate clearly with end users, customer leadership, vendors, and Eakes Managed IT staff.
• Escalate issues to higher-level engineering resources when necessary.
• Identify recurring issues and opportunities for operational improvement.
• Participate in Eakes meetings, training events, and required team activities.
• Assist with workstation deployments, application support, onboarding, offboarding, and routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications: Qualifications

Required Qualifications

• 2+ years of IT support experience in a help desk, service desk, desktop support, or managed services environment.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong organizational, troubleshooting, and time-management skills.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management, and common business applications.
• Ability to prioritize competing requests and maintain a high level of responsiveness.

Preferred Qualifications

• Prior experience working in a healthcare or medical environment.
• Experience supporting HIPAA-regulated organizations and handling sensitive information appropriately.
• Experience working within an MSP environment.
• CompTIA A+, Network+, Microsoft, or comparable certifications.
• Experience supporting basic networking, wireless connectivity, and line-of-business applications.

Other

• Ability to be a self-starter and work with a team
• Exceptional customer service skills
• Excellent interpersonal skills
• Creative problem solver
• Strong communication skills
• Travel as necessary to customer locations
• Valid driver's license and good driving record
• Ability to lift 60 pounds as needed during workday