System Admin - Project Team

NexTech Professional Services; United States; Hybrid; USD 75,000 - 110,000; Full time

Job summary

NexTech Professional Services is seeking an experienced Systems Administrator to identify, analyze, and implement technology solutions for client challenges. You will report to the Technical Delivery Manager and collaborate with cross-functional teams to gather requirements and drive IT project implementations.

The role requires strong Windows Server, AD, networking, firewall, and VPN skills, plus MSP tools like Datto RMM and Autotask.

Qualifications

• Bachelor's degree preferred.
• Experience with MSP or similar environments is strong plus.
• Proven customer service and problem-solving skills.

Responsibilities

• Provide highest level of technical support for client issues.
• Build out Hypervisor & ESX environments.
• Build out, migrate, and upgrade Windows server environments.
• Manage AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Configure firewalls (FortiGate, Cisco, SonicWALL).
• Set up VPNs and manage Cisco DUO integrations.
• Create detailed documentation of remediation steps.
• Maintain reliability and meet client expectations.
• Work remotely and on-site at client locations as needed.

Skills

Customer service

Troubleshooting

Windows Server

Networking basics

AD/ DNS/ DHCP

VPN & Firewall

Documentation

Time management

Education

Bachelor's degree

Certifications (MCITP, A+, N+)

Tools

Datto RMM

ITGlue

Autotask

Office 365

Job description

As a Systems Admin on the Project Team you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report to the Technical Delivery Manager and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization.

Primary Responsibilities include :

• Responsible for solving client technical issues by providing the highest level of technical support.
• Have the ability to build out Hypervisor & ESX environments
• Have the ability to build out, migrate, and upgrade Windows server environments.
• Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
• Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
• Maintain customer loyalty by serving clients above and beyond their expectations.
• Take ownership of issues and see them through to resolution.
• Have a high sense of urgency and a get-it-done attitude.
• Support customers over the phone in a remote setting and on-site at client locations.
• Advocate for our clients to better meet their needs.
• Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
• Create detailed documentation on steps taken to identify and remediate issues.

Overall Job Requirements:

• Excellent customer service and communication skills to work effectively with clients, team members, and vendors
• Practical problem-solving skills and solid troubleshooting skills are must
• Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
• Experience with Linux, OSX, iOS, and Android also helpful.
• Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
• Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
• Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
• Working knowledge of Network fundamentals and TCP/IP. We're going to specifically ask this during the interview process. You should brush up on these skills now.
• Strong troubleshooting skills to identify and think through technical problems.
• Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
• Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
• Provide clear and concise documentation of all work activities and accurate time keeping.
• Required to present clear ideas, concepts, and detail issues verbally and in writing.
• Practice good follow-through techniques to ensure proper resolution of issues.
• Ability to work on his/her own, as well as function as part of our team.

Experience:

• 6+ years computer & network admin support preferred
• Managed Service Provider (MSP) experience is VERY preferred
• Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
• Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!

Education:

• Bachelor's degree in relevant field preferred; being able to demonstrate the ability is all that matters though.